JEREMY FREEMAN JR.
Topeka,KS
Summary
Detail-oriented member service representative with 4 years of experience. Providing exceptional customer service in fast-paced banking environments. Skilled in handling cash transactions, processing deposits and withdrawals, Microsoft Excel and assisting customers. Strong knowledge of banking procedures, financial regulations, and fraud prevention. Recognized for accuracy, efficiency, and a commitment to delivering a positive member experience.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Envista Credit Union
Topeka, KS
03.2023 - Current
- Serve customers by completing account transactions.
- Provide account services to customers by receiving deposits and loan payments, cashing checks, & issuing savings withdrawals.
- Answer questions in person or on telephone and refers customers to other bank services as necessary.
- Handled customer complaints in an efficient and courteous manner.
- Contacted customers about potential service upgrades, new services and account changes.
Inbound Expert
Target
Topeka, KS
10.2020 - 11.2022
- Ensure that shipping schedules are met with attention to detail to ensure timely delivery and loss prevention.
- Logistics expertise, organization, analytical thinking, and problem-solving.
- Alert management of any noticeable errors in a product's quality.
- Greeting guests, helping out wherever I was needed.
Peer Mentor
Boys and Girls Club of Topeka
Topeka, KS
11.2018 - 03.2019
- Provided a structured and nurturing after-school program for middle-school students.
- Responsible for promoting quality education through the use of visual aids and tools.
- Promoted a positive environment to motivate students.
- Served as a positive role model and confidant.
- Utilized various teaching methods to inspire and encourage, along academic and personal growth.
- Provided crisis intervention to students dealing with difficult situations at school.
Desk Clerk
Colaw of Topeka
Topeka, KS
03.2018 - 09.2018
- Greet and welcome guests upon arrival
- Answer, screen and forward incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Maintain security by following procedures and controlling access (monitor logbook issue visitor badges)
- Update appointment calendars and schedule meetings/appointments
- Maintain a clean and organized reception area
- Handled payment processing and provided customers with receipts and proper bills and change.
- Updated guest profiles with contact information and preferences.
- Trained staff members to perform work activities and use computer applications.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
High School Diploma -
Shawnee Heights Highschool
Tecumseh,KS 05-2017
Some College (No Degree) - Criminal Justice
Washburn University of Topeka
Topeka, KSSkills
- Dependable
- Honesty
- Leadership
- Attention to Detail
- Communication Skills
- Financial software
- Data inputting
- Time management proficiency
- Stress tolerance
- Professionalism and courtesy
- Phone etiquette
- Trustworthiness and integrity
- Clear communication
- Adaptiveness
References
References available upon request.
Timeline
Member Service Representative
Envista Credit Union
03.2023 - Current
Inbound Expert
Target
10.2020 - 11.2022
Peer Mentor
Boys and Girls Club of Topeka
11.2018 - 03.2019
Desk Clerk
Colaw of Topeka
03.2018 - 09.2018
High School Diploma -
Shawnee Heights Highschool
Some College (No Degree) - Criminal Justice
Washburn University of Topeka