Systems Management, Cyber Security, and Cloud Services
Jeremy Gaddy
IT Systems Specialist
Oklahoma City,OK
Summary
Articulate IT Specialist with a 20-year record of finding effective solutions to technical issues through troubleshooting and issue analysis. Promotes dynamic skills in IT with excellent written and verbal communication. Detail oriented experience involving workstations, servers, networks, and peripheral devices to work within established company and security parameters. Proudly certified with a CCNA and an MIS graduate.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Jr. Systems Administrator
American Precious Metals Exchange
01.2019 - 01.2020
- Collaborate with IT department on design, planning, and implementation of support.
- Assisted Sr. Systems Administrator on projects and daily activities.
- Wide scope of support: Network and Security, Hybrid-Infrastructure, and User Access Management.
- Ensured company website uptime/security and managed company wide IT solutions.
Technical Support Associate
BankOnIT
01.2019 - 02.2019
- Provided IT solutions for Financial Institutions with an emphasis on Cyber Security.
- Assisted clients with technical support for IT Hardware and Core Network Infrastructure.
- Client Infrastructure consisted of Virtualized environments stored at the BankOnIT Datacenter.
- Support handled primarily with Remote Desktop/Connect, Active Directory, and Exchange.
Technical Service Analyst
Dobson Technologies
01.2018 - 01.2019
- Supported Servers, Workstations, Network Equipment, Backup Appliances, and MS Office.
- Handled inbound calls and support tickets from clients, with an unlimited scope of support.
- Used Remote Connect, Management Utilities, and Internal Documentation to provide support.
- Setup and Deployment of workstations, LAN devices, mobile phones, voIP, and IT peripherals.
Enterprise Support Associate
DELL
01.2008 - 01.2017
- Supported Enterprise Hardware; Servers, Storage, Network Equipment, Backups, and UPS.
- Provided support for Server Operating Systems; Windows, VMWare, and Linux.
- Worked with customers by phone, Email, remote connect, and scheduling Onsite Service.
- Troubleshooting to isolate and identify faulty hardware, and dispatching replacements.
Help Desk Technician
CompONE Services LTD
01.2007 - 01.2008
- Setup, deploy, and support Workstations, Servers, MS Office Suite, and Network connectivity.
- Answer inbound calls and handled trouble tickets submitted by clients and the onsite staff.
- Managed user access with Active Directory, Exchange, and Medical Billing Admin access.
Education
Associate of Science - Management Information Systems
Oklahoma City Community College
Oklahoma City, OK 08.2005 - 05.2008
Skills
Systems Deployment and Maintenance
Hardware Configurations
Network Management and Security
Troubleshooting
Accomplishments
- Successfully designed and delivered Windows 10 training to company employees, to improve IT related productivity.
Certification
CCNA
Interests
Timeline
CCNA
11-2021
Jr. Systems Administrator
American Precious Metals Exchange
01.2019 - 01.2020
Technical Support Associate
BankOnIT
01.2019 - 02.2019
Technical Service Analyst
Dobson Technologies
01.2018 - 01.2019
VMWare VCP 5.5
05-2012
Network+
08-2010
Enterprise Support Associate
DELL
01.2008 - 01.2017
Help Desk Technician
CompONE Services LTD
01.2007 - 01.2008
Associate of Science - Management Information Systems
Oklahoma City Community College
08.2005 - 05.2008