Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Gala

Orlando,FL

Summary

Technically-savvy Technician with proven skill to set up, configure and operate various types of equipment. Innovative, reliable and forward-thinking individual with terrific troubleshooting, setup and optimal organization talents. Adept in installing and troubleshooting advanced audiovisual systems, with in-depth knowledge of cable wiring.

Overview

16
16
years of professional experience

Work History

Market Team Lead

BDSmktg
Orlando , FL
11.2022 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
  • Upgraded systems with new software applications and operating systems and drafted reports summarizing progress made on projects for review by executive leadership team.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Actively sought out feedback from stakeholders throughout duration of project in order to identify areas needing improvement or adjustment.
  • Built and established strong partnerships with team, vendors and contractors.
  • Drove continuous improvement of project delivery process by providing strong leadership.

Retail Merchandising Specialist

BDS Marketing LLC
Orlando, FL
05.2016 - 11.2022
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Communicated and coordinated execution of planograms with store management.
  • Managed computer hardware and software by troubleshooting malfunctions, diagnosing and installing new components and updating existing parts.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore Leading to update and maintained technical specifications, notifying project manager of changes.
  • Expanded systems with new features and structural components.
  • Installed and configured components for hardware and software from HP, VMware and Cisco.

Driver

Uber
Orlando, FL
04.2016 - 07.2017
  • Monitored traffic conditions and applied defensive strategies to avoid accidents while transporting riders to designated stops according to pre-determined schedules.
  • Achieved consistently high customer scores due to exceptional service.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Planned and executed efficient routes to optimize time and fuel costs.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.

Wire Technician

AT&T
Miami, FL
02.2014 - 04.2016
  • Completed work order installations according to regulatory codes, requirements and safety guidelines.
  • Installed physical wire and cable systems for telephone, entertainment and linked home security services.
  • Monitored physical cable and wire equipment for telecommunications devices to repair power supply, fiber optic and wire distribution systems.
  • Configured IP-enabled telecommunications equipment using data network communications protocols.
  • Secured client retention by driving product benefits and features around clients' needs.
  • Supported new phone system installs, providing training and configuration and accomplishing 100% end-user training.

Cable Technician

Comcast
Miami, FL
05.2013 - 02.2014
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Troubleshot and diagnosed systems using speed, ping and related tests while also training customers on equipment use, setup procedures and troubleshooting strategies.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment as well as outlets, drops, converters, modems and digital terminals.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Promoted additional services and products to increase sales.

Security Guard

U.S Security Ass
Miami, FL
01.2013 - 03.2013
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Manager

Pizza Hut
Miami Gardens, FL
06.2010 - 03.2011
  • Assigned tasks to associates to fit skill levels and maximize team performance while completing daily sales reports and analyzed metrics to identify trends.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with and trained staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted quality, timely performance feedback and performance appraisals while also performing annual operating and capital budget to facilitate profitability.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.

Cashier

Target
Miami, FL
07.2008 - 04.2010
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High School Diploma -

Miami Dade Christian Academy
Miami Gardens, FL
03.2010

Skills

  • Equipment Operation & maintenance
  • Safety Procedures & regulatory compliance
  • Staff Training
  • Time Management
  • Critical Thinking & problem solving
  • Merchandising and Display
  • Lighting Systems & low-voltage cabling
  • System Installation and Repair

Timeline

Market Team Lead

BDSmktg
11.2022 - Current

Retail Merchandising Specialist

BDS Marketing LLC
05.2016 - 11.2022

Driver

Uber
04.2016 - 07.2017

Wire Technician

AT&T
02.2014 - 04.2016

Cable Technician

Comcast
05.2013 - 02.2014

Security Guard

U.S Security Ass
01.2013 - 03.2013

Manager

Pizza Hut
06.2010 - 03.2011

Cashier

Target
07.2008 - 04.2010

High School Diploma -

Miami Dade Christian Academy

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Jeremy Gala