Mike McKellop
Woonsocket,RI
Summary
Adept at developing, leading and motivating team members to accomplish objectives and outperform benchmarks. Talented relationship-builder with exceptional interpersonal and problem-solving abilities. Compiled and analyzed data to determine approaches to improve sales and performance. Well-versed in improving team capabilities with forward-thinking and analytical approach. Develops and implements compliance and customer service strategies by applying analytical, communication, and organizational abilities to diverse concerns.
Overview
17
17
years of professional experience
Work History
Market Team Lead
Target
Westwood, MA
02.2021 - Current
- Facilitated smooth and open communication between department team members and customers.
- Influenced decision-making processes by presenting business knowledge to senior leaders.
- Used data-driven approach to project customer needs and make successful plans.
- Ensuring that team members are meeting compliance and cleanliness standards, following standard operating procedures, and are on their routines.
- Maintaining inventory flow through ensuring onhands are correct and placing orders when necessary, using available reports to research trends.
Assistant Manager
Wal-Mart
Austin, TX
07.2004 - 09.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Lead teams ranging from 13 people to 60 people, ensuring they completed their training in a timely manner and met compliance, cleanliness, and customer service expectations.
- Manager on Duty, responsible for closing and opening the store, and leading the overnight crew.
- As eCommerce ASM, responsible for ensuring customer order were filled properly and working with the rest of the store to ensure product flow was being managed well so orders could be filled.
Education
High School Diploma -
Dulles High School
Sugar Land, TX06.1998
Skills
- Staff Training
- Compliance adherence
- Market trends
- Strategic planning
- Policies and procedures
- Staff Management
- Operations management
Timeline
Market Team Lead
Target
02.2021 - Current
Assistant Manager
Wal-Mart
07.2004 - 09.2020
High School Diploma -
Dulles High School