Jeremy Gonzales
Vermilion,OH
Summary
Talented Manager highly effective and knowledgeable in process improvement and inventory control. Engaging and pleasant personality with the ability to monitor work quality, provide excellent training and maintain a clean, safe work environment. Employed investigative and communication skills to acquire information and evidence of theft. Developed key strategic alliances to support business objectives.
Overview
5
5
years of professional experience
Work History
Asset Protection Operations Coach - Complex
Walmart
09.2022 - 02.2024
- Increased overall External Productivity by 449.96% Year over Year placing in the top 100 performing stores in the company out of 4,896 reporting locations End of Year
- Increased Internal productivity by 221.05% Year over Year placing as 16th highest performing store in the company End of Year
- Provided direct feedback to Auror Case Management developers and Home Office with concepts provided being implemented into the system to increase efficiency and streamlining productivity across the country
- Coordinated a large partnership between Home Office and Cuyahoga County Sheriff's Department to establish strong police presence in store to insure the safety of customers and associates
- Provided feedback to Home Office and piloted 1:1 Self-Check Out strategy changing Frontend operations through strict and defined controls effectively mitigating substantial losses
Asset Protection Operations Coach
Walmart
09.2021 - 09.2022
- Participated in two Region 17 Hi-Po APOC Programs spending one on one time with different APOL's as well as RAPD in mentorship
- Covered Market for 6 weeks as acting AP Ops Lead, touring and giving guidance to peers
- Developed new strategies in maintaining Merchandise Protection on sales floor with Business Unit impact
- Built and helped train new team of AP Associates from ground up, consistently in top 3 in Market on tracked metrics for Auror utilization
- Assisted with tracking and identifying major loss to company against large Organized Retail Crime rings
- Provided feedback to Regional leadership and Home Office regarding new Case Management system
Asset Protection Operations Coach - Complex
Walmart
09.2020 - 09.2021
- Increased apprehensions by 326.5% and apprehension dollars by 234.6% by motivating and coaching direct reports for optimum productivity and performance
- Built working relationship with local and neighboring authorities establishing strong presence to deter shoplifting and losses
- Identified gaps in backroom processes with Claims/DSD where shrink was occurring and developed new team that took control and prevented further shrink by teaching and training store associates
- Partnered with Market team to assist in training fellow stores' AP teams on roles and responsibilities as well as best practices and routine development
- Helped attend High Shrink Reviews by training AP teams on process breakdown and taught corrections hands-on
- Honed in focus on AP controls in building from keys, equipment to register tills
Asset Protection Assistant Store Manager
Walmart
09.2019 - 09.2020
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Reviewed P&L with Store Manager(s) routinely, looking for break downs and help come up with solutions to fix problems
- Taught AP team different job functions of their roles and how to approach their work more efficiently to help improve store's AP numbers
- Helped mitigate theft in store both Internally and Externally
- Taught supervisors and associates correct job processes to help mitigate SHRINK from standpoint of process breakdowns
- Revised investigative approaches and increased internal theft productivity by 100% by reaching previous year's number in 50% of new year and closing more than previous two years. Topping at Number 1 in Region for Internals consistently through fiscal year
Assistant Store Manager
Walmart
10.2018 - 08.2019
- Ran Backroom of 30+ associates both on 1st and 2nd shift
- Assisted with teaching correct CAP process and walked associates/supervisors through step by step hands-on
- Ran Hardlines/Homelines of 15+ associates per day
- Ran Fresh of 20+ associates per day
- Took charge of launching of Great Workplace in Fresh, helping associates navigate through their new roles
- Helped teach associates how to properly merchandise with perishable items to gain sales
- Reorganized Fresh backrooms to gain efficiency with work associates conducted
Education
High School Diploma -
Vermilion High School
Vermilion, OH2012
Skills
- Team leadership
- Strong verbal communication
- Extremely organized
- Integrity
- Staff training/development
- Multitasking
- Inventory management
- Adaptability
Timeline
Asset Protection Operations Coach - Complex
Walmart
09.2022 - 02.2024
Asset Protection Operations Coach
Walmart
09.2021 - 09.2022
Asset Protection Operations Coach - Complex
Walmart
09.2020 - 09.2021
Asset Protection Assistant Store Manager
Walmart
09.2019 - 09.2020
Assistant Store Manager
Walmart
10.2018 - 08.2019
High School Diploma -
Vermilion High School
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