Perla Cardenas
Asset Protection Operations Coach
3209 SCR 1223 1/2 Unit G, Midland ,TX
Summary
Dynamic Asset Protection Operations Coach at Walmart with a proven track record in reducing shrink through strategic analysis and innovative solutions. Skilled in workforce planning and team leadership, I fostered strong relationships that enhanced customer loyalty and drove business growth. Committed to operational excellence and employee development, I championed change management initiatives.
Overview
19
19
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Asset Protection Operations Coach
Walmart
Midland, TX
03.2022 - Current
- Reduced shrink dollars by identifying areas for shrink and implementing shrink prevention measures.
- Cultivated strong relationships with customers, vendors, and associates to establish trust and enhance business growth opportunities.
- Championed change management initiatives within the store by fostering an environment that embraced innovation and adaptability.
- Improved overall store performance by identifying key shrink opportunities and analyzing the data that drives this opportunities.
- Enhanced employee performance through comprehensive coaching and development programs.
- Developed lesson plans, instructional materials and hands on training for Claims/DSD and Property Claims training.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Asset Protection Operations Coach
Walmart
Odessa , TX
08.2021 - 03.2022
- Reduced shrink dollars by identifying areas for shrink and implementing shrink prevention measures.
- Cultivated strong relationships with customers, vendors, and associates to establish trust and enhance business growth opportunities.
- Championed change management initiatives within the store by fostering an environment that embraced innovation and adaptability.
- Improved overall store performance by identifying key shrink opportunities and analyzing the data that drives this opportunities.
- Enhanced employee performance through comprehensive coaching and development programs.
- Developed lesson plans, instructional materials and hands on training for Claims/DSD and Property Claims training.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tax Office Manager 3
Jackson Hewitt
Odessa, Texas
10.2019 - 07.2020
- Developed strong relationships within the community to increased trust and repeat business.
- Conducted regular staff training sessions on effective communication skills and customer service techniques, fostering a positive work environment.
- Improved overall tax office efficiency by streamlining processes and implementing new software solutions.
- Coordinated team schedules during peak season to ensure adequate coverage for all incoming appointments without sacrificing quality or attention to detail.
- Facilitated the implementation of new tax strategies for clients, staying up-to-date on changing legislation and identifying opportunities for savings.
- Reduced client audit risks by meticulously reviewing financial documents and identifying potential discrepancies.
- Managed tax preparation and filing for clients, ensuring accurate submissions and timely completions.
- Assisted clients in navigating challenging audits by working closely with IRS agents to address outstanding concerns or discrepancies.
- Maintained a thorough knowledge of current tax laws, attending seminars and completing continuing education courses as needed.
- Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Completed bi-weekly payroll for 23 employees.
Compliance and Merchandising Manager
Sam's Club
Odessa, TX
06.2006 - 10.2019
- Developed strong relationships with members and local business owner to ensure sales growth.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Lead cross-functional teams to be subject matter experts in the overall salesfloor merchandising process along with backroom inventory level management.
- Trained and supervised merchandising team associates in best practices, improving overall performance.
- Organized meetings for up to 110 associates to discuss upcoming membership promotions, key strategies, and membership/credit monthly goals.
- Assessed member needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Jefferson High School
El Paso, United States 05.2001 -
Skills
Business process improvement
Workforce planning
Cross-functional team coordination
Operations management
Warehouse management
Cost control
Adaptability and flexibility
Documentation and recordkeeping
Problem-solving abilities
Team leadership
Customer service
Financial management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 1.72% in shrink by completing effective inventory management with accuracy and efficiency.
- Reduced shrink inventory percent by over 24 base points consistently over the last 3 years.
Certification
Licensed Texas Notary - Current
Awards
Met Shrink goal for the last 3 years
AP Market Team of the Year FE' 25
Market Claims of the Year FE' 25
AP Coach of the Quarter Region 46 FE' 23
AP Coach of the Quarter for the Southwest BU FE' 23
AP Coach of the Year for Region 46 FE' 23
AP Coach of the Quarter for the Southwest BU FE' 22
Timeline
Certificate of Completion, Wicklander-Zulawski Level 1 Training
05-2023
Asset Protection Operations Coach
Walmart
03.2022 - Current
Asset Protection Operations Coach
Walmart
08.2021 - 03.2022
Tax Office Manager 3
Jackson Hewitt
10.2019 - 07.2020
Licensed Texas Notary - Current
01-2018
Certified National Registry of Food Safety Professionals, Current
02-2017
Compliance and Merchandising Manager
Sam's Club
06.2006 - 10.2019
High School Diploma -
Jefferson High School
05.2001 -
Similar Profiles
Karen DudleyKaren Dudley
People Lead (Human Resources) at WalmartPeople Lead (Human Resources) at Walmart
Carmen CasillasCarmen Casillas
Team Leader, Overnight Stocker at WalmartTeam Leader, Overnight Stocker at Walmart
Jordan InwoodJordan Inwood
Retail Sales Associate at WalmartRetail Sales Associate at Walmart
Dorothea BowersDorothea Bowers
Customer Host at WalmartCustomer Host at Walmart
Samantha HarrisSamantha Harris
Teacher at Bright Horizons ChildcareTeacher at Bright Horizons Childcare