Jeremy Graffam
IT Senior Analyst
Incline Village,NEVADA
Summary
Results-driven IT Analyst with a proven track record in overseeing enterprise level, resort based, applications including point-of-sale environments, digital signage, and health & safety. Demonstrates exceptional verbal communication skills while ensuring timely project completion and high customer satisfaction. Expertise in end user systems and guest-facing technologies enables successful management of complex initiatives. Aiming to leverage these skills, and my extensive experience on the IT side of the resort industry, to drive operational efficiency in future projects.
Overview
23
23
years of professional experience
Work History
IT Applications Business Analyst
Vail Resorts Inc
Broomfield, CO
02.2013 - 02.2025
- Served as a senior support administrator for third-party applications enterprise-wide.
- Increased efficiency in handling system-wide problems through partnership with third-party services.
- Coordinated with vendors for ordering hardware and software components and resolving any issues encountered during implementation.
- Performed regular maintenance activities on servers, workstations, and peripherals.
- Managed software and hardware deployments both remotely and onsite.
- Performed root cause analysis when incidents occur in order to determine corrective actions.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
PC Support Technician
Vail Resorts - Northstar California
Truckee
08.2011 - 02.2013
- Coordinated ticket fulfillment among multiple technicians and teams
- Performed troubleshooting on networking and connectivity issues
- Provided technical support to users on various PC systems and applications.
- Performed repairs to hardware, software, and peripheral equipment.
- Oversaw the daily performance of computer systems resort-wide.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Operations Manager
Bosworth Place Restaurant Group
Boston, MA
07.2002 - 06.2011
- Handled the day-to-day management of technical systems and operations.
- Maintained and supported point-of-sale, audio-visual, and office networks.
- Managed in-house digital video recorders and remote management systems.
- Coordinated and scheduled property management tasks necessary to maintain operations.
Education
Bachelor of Science - Information Technology
Northeastern University
Boston, MA06-2009
Skills
- Team collaboration
- Enterprise ticketing management
- Remote support
- Enterprise Point-of-sale
- Customer-focused
- Strong verbal communication
- Attention to detail
- OSI 4-7
Timeline
IT Applications Business Analyst
Vail Resorts Inc
02.2013 - 02.2025
PC Support Technician
Vail Resorts - Northstar California
08.2011 - 02.2013
Operations Manager
Bosworth Place Restaurant Group
07.2002 - 06.2011
Bachelor of Science - Information Technology
Northeastern University
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