Jeremy Graffree
Dallas,TX
Summary
An accomplished and personable Customer Service and Warehouse Supervisor with 7 years of experience at Southwest Airlines and currently working as a warehouse supervisor at NFI Industries logistics company. Possesses strong leadership, multitasking, and relationship-building skills while committed to providing the highest quality service.
Overview
10
10
years of professional experience
Work History
Warehouse Operation Supervisor
NFI Industries
03.2023 - Current
- Company Overview: logistics company
- The Warehouse Operations Supervisor is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on supervising warehouse personnel and achieving daily production goals
- Logistics company
Operations Specialist
Moore Supply
03.2022 - 03.2023
- The Warehouse Associate receives vendor shipments, stocks the warehouse, and picks, documents, and packs customer orders
- They ensure warehouse cleanliness and safety, report stock depletions, count discrepancies, and damaged merchandise
Operations Supervisor
Southwest Airlines
02.2015 - 12.2021
- Works closely with fellow Supervisors and Leadership to achieve Station objectives
- Sets clear expectations on daily assignments and procedures or process changes to Employees
- Assists in training Operations, Customer Service and Skycaps (in locations with SWA skycaps) Agents to ensure that they are aware of appropriate regulations, procedures, and Company policies
- Proactively reallocates Agents during the day to meet immediate operational needs and determines overtime as needed
- Checks on supplies and equipment to determine that station needs are met
- Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
- Coordinates, as needed, with all departments to maintain the station's on-time performance
- Provides special care, attention and assistance to all SWA Customers as needed
- Reviews the work performance of Operations and Customer Service Agents to ensure that their work performance, attendance, and appearance meet Company requirements
- Oversee ramp agents
- Ramp agents are airline workers responsible for loading, unloading and sorting freight and baggage and are also sometimes given other tasks, such as emptying the airplane bathroom and deicing the airplane
- In order to ensure that luggage arrives at the correct location and in order to ensure customer safety, airlines need experienced ramp supervisors
Education
BA - Sociology
Louisiana Tech
08.2012
AA - Criminal Justice
Mississippi Gulf Coast Community College
12.2010
Skills
- Excellent Written Communication
- Team Leadership
- Organizational Skills
- Active Listening
- Team Mindset
- Mentoring
Timeline
Warehouse Operation Supervisor
NFI Industries
03.2023 - Current
Operations Specialist
Moore Supply
03.2022 - 03.2023
Operations Supervisor
Southwest Airlines
02.2015 - 12.2021
BA - Sociology
Louisiana Tech
AA - Criminal Justice
Mississippi Gulf Coast Community College
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