Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
Work History
General Manager
Donmoyers Dairy Queen
05.2017 - Current
Carefully interviewed, selected, trained, and supervised staff.
Set clear expectations and created positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Correctly calculated inventory and ordered appropriate supplies.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
City Delivery Driver, Class A
Fred Beans Ford Of Doylestown
03.2012 - 05.2017
Kept work area clean and organized.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.