Jeremy Hammock
Coeur d'Alene,ID
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Lowe's Home Improvement
Coeur d'Alene, ID
03.2025 - 08.2025
- Guided customers in product choices, enhancing satisfaction and driving sales growth.
- Swiftly resolved complaints, boosting customer loyalty and adherence to policies.
- Operated POS systems accurately, ensuring efficient transaction processing.
- Promoted credit programs, increasing customer engagement and revenue.
- Maintained product knowledge, supporting customer needs and team collaboration.
- Cultivated a welcoming environment, providing exceptional support that encouraged loyalty and repeat business.
Call Review Consultant
Activate Marketing Services
San Francisco, CA
05.2023 - 12.2024
- Evaluate lead calls to refine sales funnel, enhancing conversion and accuracy.
- Analyze call data to improve lead quality, boosting sales performance.
- Document call assessments to ensure compliance and transparency.
- Provide feedback for continuous improvement, enhancing team morale.
- Maintain detailed records, fostering team efficiency and compliance.
Guest Services Agent
Staybridge Suites
Coeur d'Alene, ID
07.2021 - 04.2023
- Managed guest check-ins, ensuring smooth operations and high satisfaction.
- Handled payments with accuracy, enhancing transaction efficiency.
- Resolved guest inquiries, improving overall experience and satisfaction.
- Maintained front desk cleanliness, creating a welcoming environment.
- Coordinated with teams for prompt service, boosting service delivery.
- Fostered a welcoming atmosphere through attentive guest interactions, significantly enhancing overall satisfaction and repeat visits.
- Streamlined check-in processes, reducing wait times and improving operational efficiency, leading to higher guest retention rates.
Bus Driver and Bus Aide
Coeur d'Alene School District
Coeur d'Alene, ID
09.2019 - 04.2021
- Safely transported students, fostering trust and security.
- Supported special needs students, improving travel experience.
- Monitored behavior, documented issues for school records.
- Communicated effectively with parents and school officials.
- Handled emergencies, ensuring student safety and compliance.
- Ensured safe transportation for students, cultivating a secure environment that fostered trust within the school community.
- Implemented behavior monitoring strategies, leading to improved compliance and a more positive atmosphere on the bus.
Financial Analyst and Swing Trader
Coeur d'Alene, ID
08.2014 - 08.2019
- Analyzed investments, boosting ROI through strategic insights and market trend identification.
- Monitored financial news, translating global events into informed investment decisions.
- Developed financial models for precise forecasting, enhancing portfolio performance.
- Conducted cost-benefit analyses, optimizing strategies and reducing risk exposure.
Regional Account Manager
MarketSource
Sacramento, CA
01.2011 - 07.2014
- Monitored, managed, and oversaw regional sales program development and execution for the sale, marketing, growth, and profitability of Hewlett Packard products within big-box store locations (Best Buy, Costco, Staples, and Office Depot).
- Fostered partnerships with cross-functional teams to enhance service delivery, leading to noticeable gains in customer satisfaction.
- Analyzed market data to identify trends, informing sales strategies that consistently exceeded quarterly targets.
- Mentored junior team members, fostering a collaborative environment that encouraged professional growth and knowledge sharing.
- Managed regional sales programs for Hewlett Packard, enhancing market presence and driving profitability across major retail locations.
Timeline
Customer Service Representative
Lowe's Home Improvement
03.2025 - 08.2025
Call Review Consultant
Activate Marketing Services
05.2023 - 12.2024
Guest Services Agent
Staybridge Suites
07.2021 - 04.2023
Bus Driver and Bus Aide
Coeur d'Alene School District
09.2019 - 04.2021
Financial Analyst and Swing Trader
08.2014 - 08.2019
Regional Account Manager
MarketSource
01.2011 - 07.2014