Jeremy Haynes
Grand Blanc
Summary
Dynamic Customer Service Representative with extensive experience at AT&T and Verizon, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and service quality assurance. Proficient in CRM systems, ensuring accurate data entry and efficient order processing while training new team members on best practices.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
AT&T
Atlanta, GA
07.2020 - Current
- Shared product knowledge with customers, enhancing their understanding and usage of services.
- Facilitated communication between departments to expedite resolution of customer problems.
- Maintained up-to-date knowledge of company products, ensuring accurate information delivery.
- Handled high-volume calls during peak times, ensuring efficient service delivery.
- Implemented service quality assurance measures to uphold company standards in customer interactions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Verizon
Atlanta, GA
07.2018 - 07.2020
- Assisted customers with order processing, ensuring accuracy and timely delivery of products.
- Managed customer inquiries efficiently, providing clear and concise information about services.
- Resolved complaints with professionalism, focusing on customer satisfaction and retention.
- Conducted customer feedback collection to identify areas for service improvement.
- Utilized CRM systems to document interactions and track customer issues for future reference.
- Collaborated with cross-department teams to streamline service processes and improve response times.
- Trained new team members on customer service protocols and best practices.
Education
High School Diploma -
Forest Park High School
Forest Park, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
AT&T
07.2020 - Current
Customer Service Representative
Verizon
07.2018 - 07.2020
High School Diploma -
Forest Park High School