Jeremy Hernandez
New City
Summary
Energetic person dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Baked by Melissa
New York
01.2024 - 08.2025
- Provided exceptional customer service to enhance the shopping experience.
- Assisted in product displays to attract customer attention and increase sales.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the sales floor and stock areas.
- Collaborated with team members to achieve daily sales goals and targets.
- Educated customers on product offerings and promotional events effectively.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Medical Receptionist
MedRite Urgent Care
Spring Valley
05.2023 - 12.2023
- Managed patient check-in and registration processes at MedRite Urgent Care.
- Coordinated appointment scheduling for multiple healthcare providers and patients.
- Assisted patients with insurance verification and payment processing tasks.
- Collaborated with clinical staff to facilitate smooth patient flow in the clinic.
- Operated electronic health record systems to update patient information accurately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Customer Service and Account Specialist
POSHLATINO
Bronx
03.2020 - 05.2023
- Company Overview: POSHLATINO is a customer service organization based in the Bronx, NY.
- Successfully managed a portfolio of over 200 customer accounts in the Bronx area, focusing on resolving inquiries and issues promptly while providing customized product recommendations, which significantly boosted customer retention.
- Designed and implemented effective customer service protocols, markedly enhancing response efficiency and leading to notable improvements in client feedback and service quality.
- Led a collaborative effort with a cross-functional team to address and solve widespread customer service challenges, streamlining processes and substantially raising customer satisfaction in the competitive New York market.
- POSHLATINO is a customer service organization based in the Bronx, NY.
Assistant Manager
Domino's
New City
12.2019 - 02.2020
- Supervised daily operations and ensured compliance with safety standards.
- Managed staff schedules to optimize labor costs and coverage.
- Coordinated inventory management and tracked stock levels efficiently.
- Implemented operational procedures to improve efficiency in service delivery.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Assisted in marketing initiatives to promote local store engagement effectively.
- Managed customer service inquiries and complaints in a timely manner.
Cashier/Customer Service
Target
Spring Valley
02.2018 - 11.2019
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and returns.
- Maintained clean and organized checkout area for smooth service.
- Handled cash, credit, and gift card payments accurately.
- Monitored inventory levels and restocked merchandise as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High school diploma - High School Administration
Ramapo high school
Spring Valley, NY 09.2016 - 06/2020
Some College (No Degree) - Criminal Justice
Rockland Community College
Suffern, NY 09.2021 - 06.2021
Skills
- Pallet Jack
- Front desk
- Food preparation
- Typing
- Warehouse Experience
- Assembly
- Customer service
- Communication skills
- Organizational skills
- Attention to detail
- Cash handling
- Documentation review
- Delivery driver experience
- Time Management
- Sales
- Medical terminology
- Sales techniques
- Product knowledge
- Point-of-sale operation
- Inventory management
- Team collaboration
- Time management
- Adaptability
Certification
- Food Handler Certification
- Certified Scrum Master
Languages
- Spanish, Expert
- Bilingual
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Baked by Melissa
01.2024 - 08.2025
Medical Receptionist
MedRite Urgent Care
05.2023 - 12.2023
Some College (No Degree) - Criminal Justice
Rockland Community College
09.2021 - 06.2021
Customer Service and Account Specialist
POSHLATINO
03.2020 - 05.2023
Assistant Manager
Domino's
12.2019 - 02.2020
Cashier/Customer Service
Target
02.2018 - 11.2019
High school diploma - High School Administration
Ramapo high school
09.2016 - 06/2020