Jeremy Hernandez
New York
Summary
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Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Housekeeper
Westchester Medical Center, Crothall Service Group
New York, NY
06.2026 - Current
- Ensured cleanliness and sanitation standards in patient rooms and common areas.
- Collaborated with nursing staff to prioritize cleaning schedules based on patient needs.
- Trained new staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections to maintain compliance with health regulations and policies.
- Implemented efficient cleaning procedures that reduced turnaround time for room preparation.
Sales Associate
Baked by Melissa
New York, New York
01.2024 - 08.2025
- Provided exceptional customer service to enhance the shopping experience.
- Assisted in product displays to attract customer attention and increase sales.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the sales floor and stock areas.
- Collaborated with team members to achieve daily sales goals and targets.
- Educated customers on product offerings and promotional events effectively.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Medical Receptionist
MedRite Urgent Care
Spring Valley, NY
05.2023 - 12.2023
- Managed patient check-in and registration processes at MedRite Urgent Care.
- Coordinated appointment scheduling for multiple healthcare providers and patients.
- Assisted patients with insurance verification and payment processing tasks.
- Collaborated with clinical staff to facilitate smooth patient flow in the clinic.
- Operated electronic health record systems to update patient information accurately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Customer Service and Account Specialist
POSHLATINO
Bronx, US
03.2020 - 05.2023
- Company Overview: POSHLATINO is a customer service organization based in the Bronx, NY.
- Successfully managed a portfolio of over 200 customer accounts in the Bronx area, focusing on resolving inquiries and issues promptly while providing customized product recommendations, which significantly boosted customer retention.
- Designed and implemented effective customer service protocols, markedly enhancing response efficiency and leading to notable improvements in client feedback and service quality.
- Led a collaborative effort with a cross-functional team to address and solve widespread customer service challenges, streamlining processes and substantially raising customer satisfaction in the competitive New York market.
- POSHLATINO is a customer service organization based in the Bronx, NY.
Assistant Manager
Domino's
New City, NY
12.2019 - 02.2020
- Supervised daily operations and ensured compliance with safety standards.
- Managed staff schedules to optimize labor costs and coverage.
- Coordinated inventory management and tracked stock levels efficiently.
- Implemented operational procedures to improve efficiency in service delivery.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Assisted in marketing initiatives to promote local store engagement effectively.
- Managed customer service inquiries and complaints in a timely manner.
Cashier/Customer Service
Target
Spring Valley, NY
02.2018 - 11.2019
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and returns.
- Maintained clean and organized checkout area for smooth service.
- Handled cash, credit, and gift card payments accurately.
- Monitored inventory levels and restocked merchandise as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Some College (No Degree) - Social Services
Rockland Community College
Suffern, NYHigh school diploma - High School Administration
Ramapo high school
Spring Valley, NY06.2020
Skills
- Front desk
- Assembly
- Customer service
- Communication skills
- Organizational skills
- Attention to detail
- Cash handling
- Documentation review
- Delivery driver experience
- Time Management
- Sales
- Medical terminology
- Sales techniques
- Product knowledge
- Point-of-sale operation
- Inventory management
- Team collaboration
- Time management
- Adaptability
- Housekeeping
- Office administration
- Microsoft office
- Appointment setting
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Records management
- Medical billing
- Letter preparation
- Workflow optimization
- Paperwork coordination
- Medical office administration
Certification
- Food Handler Certification
- Certified Scrum Master
Personal Information
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Westchester Medical Center, Crothall Service Group
06.2026 - Current
Sales Associate
Baked by Melissa
01.2024 - 08.2025
Medical Receptionist
MedRite Urgent Care
05.2023 - 12.2023
Customer Service and Account Specialist
POSHLATINO
03.2020 - 05.2023
Assistant Manager
Domino's
12.2019 - 02.2020
Cashier/Customer Service
Target
02.2018 - 11.2019
High school diploma - High School Administration
Ramapo high school
Some College (No Degree) - Social Services
Rockland Community College