JEREMY HOOPER-JONES
Bronx,NY
Summary
Dedicated and detail-oriented professional with over 10 years of experience supporting clients in fast-paced community, residential, and administrative environments. Proven ability to manage crisis situations, enforce safety protocols, and provide compassionate, client-centered support. Skilled in behavioral supervision, conflict resolution, and maintaining accurate documentation in compliance with organizational standards. Demonstrates strong communication, situational awareness, and the ability to operate effectively both independently and as part of a team. Committed to promoting safety, structure, and positive outcomes for individuals and communities.
Overview
8
8
years of professional experience
Work History
Assistant Aide
Preferred Home Care/Public Partnerships LLC
The Bronx, NY
04.2019 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Kept accurate records of patients' care, condition and progress.
Youth Development Specialist
Children Village
New York, Echo Hills
05.2025 - 08.2025
- Developed and implemented youth engagement programs to enhance participant involvement and social skills.
- Facilitated workshops addressing personal development, conflict resolution, and leadership among adolescents.
- Collaborated with community partners to expand resource access for underserved youth populations.
- Mentored junior staff in program delivery and best practices for youth engagement strategies.
Youth Supervision Official
Rising Grounds
The Bronx, NY
06.2024 - 02.2025
- Supervise and mentor youth in residential, detention or community-based settings.
- Develop and implement behavior management programs.
- Supported emotional and social development.
- Assist in crisis intervention and conflict resolution.
- Maintained detailed records on youth behavior, progress, and incidents.
Community Technician
Bowery Residents Committee
04.2023 - 10.2024
- Assisted service staff in completion of service requests with exterminators and other vendors.
- Established and maintained good relations with residents, vendors, prospective residents and co-workers.
- Kept case files updated, accurate and aligned with requirements.
- Approached issues proactively to best meet current and future community needs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Vanderbilt YMCA NYC
Dispatcher
Central Communications
Norwalk, CT
08.2021 - 11.2022
- Directed dispatching, routing and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Youth Counselor
ACDP
The Bronx, NY
03.2020 - 08.2021
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Wrote reports for family and caregivers, documenting progress, challenges and therapy milestones.
- Supervised individuals in small group atmosphere to cultivate safety, independence and structure.
Residential Aide
Black Veterans For Social Justice
04.2019 - 03.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Customer Service Specialist
Global Contact Services
Long Island City, NY
03.2018 - 04.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Education
F-01/F-02 Fireguard Certification -
FDNY
9 Metrotech 03.2026
AVIRT ACTIVE VIOLENCE IMMEDIATE RESPONSE TRAINING - Security
CSSB
The Bronx, NY03.2026
8 Hour/16 Hour Pre Assignment & On The Job Train. -
Professional Protection Security
The Bronx, NY11.2025
Mandatory Firearms Safety Course - Conceal Carry Weapon Training
CSSB
White Plains, NY10.2025
OSHA 30/SITE SAFETY TRAINING -
Hostos Community College of The City University of New York
The Bronx, NY08.2019
Associate's Degree - undefined
Berkeley College
New York, NY09.2013
Diploma - undefined
Christopher Columbus High School
The Bronx, NY06.2011
Skills
- Crisis Intervention & De-escalation
- Behavioral Management & Supervision
- Communication & Conflict Resolution
- Emergency Responsive & Situation Awareness
- Documental & Report Writing
- Client Advocacy & Care Coordination
Timeline
Youth Development Specialist
Children Village
05.2025 - 08.2025
Youth Supervision Official
Rising Grounds
06.2024 - 02.2025
Community Technician
Bowery Residents Committee
04.2023 - 10.2024
Dispatcher
Central Communications
08.2021 - 11.2022
Youth Counselor
ACDP
03.2020 - 08.2021
Assistant Aide
Preferred Home Care/Public Partnerships LLC
04.2019 - Current
Residential Aide
Black Veterans For Social Justice
04.2019 - 03.2020
Customer Service Specialist
Global Contact Services
03.2018 - 04.2019
Associate's Degree - undefined
Berkeley College
Diploma - undefined
Christopher Columbus High School
F-01/F-02 Fireguard Certification -
FDNY
AVIRT ACTIVE VIOLENCE IMMEDIATE RESPONSE TRAINING - Security
CSSB
8 Hour/16 Hour Pre Assignment & On The Job Train. -
Professional Protection Security
Mandatory Firearms Safety Course - Conceal Carry Weapon Training
CSSB
OSHA 30/SITE SAFETY TRAINING -
Hostos Community College of The City University of New York