Jeremy Houchins
North Charleston,United States
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Quality professional with a background in communicating effectively with and leading high-performance teams. Skilled in multiple Agile methodologies, stakeholder management and cross-functional team facilitation. Highly organized in managing complex projects with multiple deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Systems Engineer/Customer Warranty
KION North America
2022.01 - Current
- Facilitated cross-functional problem-solving sessions for root cause analysis and corrective action
- Led plant-wide process mapping and process improvement efforts with all process owners at KNA
- Served as Voice of Customer for product requirements during development and for quality complaints. Achieved goal for External Quality Cost and External Complaint Rate (less than 265 euros of warranty costs per produced truck and less than 9% claim rate against production respectively) for 2022 and 2023
- Managed and communicated metrics to key stakeholders (Executive Management)
- Owner of all Quality Management functions including risk management, corrective action, document control management review, and auditing.
Quality Engineer
Augusta Coating and Manufacturing
2020.09 - 2021.08
- Facilitated multiple Quality projects and efforts to increase customer satisfaction and reduce external quality costs
- Coached a quality team of 8 direct reports regularly to uphold quality principles and adopt the Quality-first mindset
- Quarterly plant and Quality team performance reports to key stakeholders
- Led and/or facilitated problem-solving sessions with cross-functional members.
Quality Engineer/Production Supervisor
Milsco Manufacturing
2017.03 - 2019.07
- Led project to implement the Built-in-Quality initiative, achieving 6 months of zero defects and platinum status with customer
- Facilitated and conducted Strategic/Advanced Quality Planning for processes and products
- Conducted process improvement efforts for manufacturing.
Education
Bachelor of Science - Criminal Justice
Southern Wesleyan University
Central, SC12.2016
Associate of Science - Electronics Engineering Technology
Piedmont Technical College
Greenwood, SC05.2014
Skills
- Workflow Analysis
- Public Speaking
- Meeting facilitation
- Project Team Coordination
- Systems Analysis
- Schedule Management
- Scrum Methodology
- Continuous Improvement
- Problem-Solving
- Risk Assessment
- Conflict Resolution
- Stakeholder Management
Certification
- Business Analysis for Project Managers, LinkedIn, 04/01/24, d47ab73972866027c2c95c45ecffdf8c24050bcf2e5161be9b6edc482bd2f456
- Certified Scrum Master, Scrum Alliance, 12/01/23, 12/01/25, 001604604
- SDLC (Software Development Life Cycle), Udemy, 04/01/24, UC-787c3223-62bc-4058-8fb6-785d155d5f3b
- Google Project Management, Coursera, 12/01/23, https://coursera.org/verify/2JU6EXUSDS5B
Details
LinkedIn: https://www.linkedin.com/in/jeremy-houchins-9b7aa179/
Timeline
Quality Systems Engineer/Customer Warranty
KION North America
2022.01 - Current
Quality Engineer
Augusta Coating and Manufacturing
2020.09 - 2021.08
Quality Engineer/Production Supervisor
Milsco Manufacturing
2017.03 - 2019.07
Bachelor of Science - Criminal Justice
Southern Wesleyan University
Associate of Science - Electronics Engineering Technology
Piedmont Technical College
- Business Analysis for Project Managers, LinkedIn, 04/01/24, d47ab73972866027c2c95c45ecffdf8c24050bcf2e5161be9b6edc482bd2f456
- Certified Scrum Master, Scrum Alliance, 12/01/23, 12/01/25, 001604604
- SDLC (Software Development Life Cycle), Udemy, 04/01/24, UC-787c3223-62bc-4058-8fb6-785d155d5f3b
- Google Project Management, Coursera, 12/01/23, https://coursera.org/verify/2JU6EXUSDS5B
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