Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jeremy Howell

Santa Claus,IN

Summary

Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Service Technician

Spear Corp
Roachdale, IN
03.2024 - Current
  • Diagnosed problems and determined solutions for various customer issues.
  • Provided training on the safe usage of equipment when needed.
  • Collaborated with team members to complete projects efficiently and effectively.
  • Performed onsite repair of equipment at customer locations.
  • Repaired faulty components such as motors, pumps, valves, switches.

Service Manager

Aquavida Pools
Evansville, IN
03.2021 - 03.2024
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.

Lead Water Technician

Holiday World & Splashin' Safari
Santa Claus, IN
07.2017 - 03.2021
  • Monitored water quality and made necessary adjustments to ensure safe water standards were met.
  • Performed preventive maintenance on pumps, tanks, valves, filters, and other equipment used in the delivery of water.
  • Scheduled regular inspections of all water systems to identify and repair any deficiencies or damage.
  • Conducted tests for bacteria and other contaminants on a daily basis.
  • Supervised junior technicians in their duties related to the operation and maintenance of the water system.
  • Developed training materials for new staff members regarding safety protocols and procedures associated with operating a water facility.
  • Provided guidance and assistance on regulatory matters related to local, state, and federal laws governing public health protection from contaminants found in water supplies.

Education

High School Diploma -

Perry Central Jr-Sr High School
Leopold, IN
05-1994

Skills

  • Adherence To High Customer Service Standards
  • Problem Resolution
  • Client Relations And Retention
  • Product And Service Solutions

References

References available upon request.

Timeline

Service Technician

Spear Corp
03.2024 - Current

Service Manager

Aquavida Pools
03.2021 - 03.2024

Lead Water Technician

Holiday World & Splashin' Safari
07.2017 - 03.2021

High School Diploma -

Perry Central Jr-Sr High School

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