Jeremy Humphreys
Lakeland,FL
Summary
Adept at enhancing customer experiences and streamlining operations, leveraging strong leadership and teamwork skills throughout my career. Proficient in utilizing MS Office and SAP at Graybar Electric to resolve complex issues and provide efficient services. My background in investigative work and content moderation showcases critical thinking and attention to detail, driving significant improvements in service delivery and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Graybar Electric
Lakeland, FL
01.2022 - 05.2024
- Conducted various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates while ensuring excellent customer service
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues in a high-volume work environment, effectively resolving high-stress situations
- Experienced in using SAP to process sales, quotes, and invoices daily
Junior Digital Investigator
Watchpoint Special Investigation Unit
Tampa, FL
02.2020 - 12.2021
- Investigated subjects for third-party companies and private individuals
- Performed background checks for employment, criminal activity, workers' comp, and general whereabouts
- Contacted medical establishments for subjects' records in order to perform evaluations
- Verified credentials such as court records, education, assets, web presence, and subject reputation
Content Moderator
Cognizant Technology Solutions
Tampa, FL
04.2018 - 02.2020
- Reviewed video and photo content to determine if internal client policy had been violated
- Maintained a high performance score, leading to being within the top percentile of the site
- Adequately escalated sensitive content to law enforcement for further review
- Internally escalated observed trends, issues, and challenges for resolution or improvement
ICS Associate/Deli Department Associate
Walmart
Gibsonton, FL
10.2013 - 02.2018
- Maintained high standards of food quality by reviewing shipments, overseeing food preparation, and monitoring food safety protocols
- Exceeded sales goals and accomplished business objectives by inspiring coworkers and promoting target products
- Delivered exemplary customer service to all guests, even during peak business periods, to promote retention
Education
Associate of Applied Science - undefined
Southern Technical College
Auburndale, FLSome College - undefined
Hillsborough Community College
Tampa, FLHigh School Diploma - undefined
East Bay High School
Gibsonton, FLSkills
Strong Leadership Skills
MS Office Proficiency
Customer Service-Oriented
Skilled Multi-Tasker
Effective Team Building
Investigative Experience
Good Telephone Etiquette
Computer Proficiency
Documentation and Recordkeeping
Attention to Detail
Data Entry
Critical Thinking
Data Collection and Analysis
Product Knowledge
Timeline
Customer Service Representative
Graybar Electric
01.2022 - 05.2024
Junior Digital Investigator
Watchpoint Special Investigation Unit
02.2020 - 12.2021
Content Moderator
Cognizant Technology Solutions
04.2018 - 02.2020
ICS Associate/Deli Department Associate
Walmart
10.2013 - 02.2018
Associate of Applied Science - undefined
Southern Technical College
Some College - undefined
Hillsborough Community College
High School Diploma - undefined
East Bay High School