Jeremy Isaacs
Sumerco
Summary
Professional with strong background in IT systems management and support. Adept at implementing and maintaining complex IT infrastructures, ensuring optimal performance and security. Known for effective team collaboration, problem-solving, and adaptability to evolving technical needs. Skilled in network administration, server maintenance, and user support, bringing results-driven approach to every project.
Overview
12
12
years of professional experience
Work History
Backroom Coordinator
Home Goods Warehouse
South Charleston, WV
05.2026 - Current
- Coordinated stock replenishment processes to optimize backroom efficiency and reduce clutter.
- Assisted in managing inventory levels to ensure product availability and organization.
- Communicated with team members to facilitate timely processing of incoming merchandise.
- Implemented safety protocols within the backroom area to maintain a secure working environment.
- Supported training initiatives for new staff on proper backroom procedures and system usage.
- Monitored product expiration dates and rotated stock to minimize waste and enhance freshness.
- Utilized warehouse management systems for tracking inventory movements and data accuracy.
- Participated in weekly team meetings to discuss operational improvements and address challenges.
- Supervised processing of orders, order tracking and delivery of goods
- Ensured adherence to OSHA regulations pertaining to safe working conditions in the backroom area, minimizing workplace injuries and accidents.
- Implemented a rotation system for perishable items, ensuring freshness and reducing waste from expired products.
- Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.
- Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.
- Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
Junior Server Administrator
NGK Spark Plugs
Sissonville, WV
05.2020 - 05.2025
- Delivered high-quality customer service in a fast-paced environment.
- Assisted in maintaining inventory accuracy and stock organization.
- Implemented improvements to enhance customer satisfaction and service speed.
- Monitored equipment functionality, reporting maintenance needs promptly.
- Enhanced team communication to ensure seamless service delivery during peak hours.
- Enhanced customer satisfaction by providing attentive and efficient service.
- Collaborated with the team to optimize workflow and reduce wait times.
- Trained new staff on operational procedures and safety protocols.
- Led system upgrades to enhance network performance and reliability.
- Managed user access controls and security protocols across multiple platforms.
- Developed and implemented backup procedures to safeguard critical data integrity.
- Provided technical support, resolving issues efficiently to minimize downtime.
- Trained junior staff on best practices for system administration and troubleshooting.
- Collaborated with stakeholders to identify IT needs and recommend solutions.
- Conducted regular system audits to ensure compliance with organizational standards.
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
Help Desk Technician
NGK Spark Plugs
Sissonville, WV
01.2015 - 05.2020
- Provided technical support to end-users, resolving issues with hardware and software in a timely manner.
- Managed help desk ticketing system, prioritizing requests for efficient resolution.
- Diagnosed and troubleshot network connectivity problems, ensuring minimal disruption to operations.
- Trained new staff on technical procedures and best practices for customer service excellence.
- Collaborated with IT teams to implement software updates, enhancing system performance and security measures.
- Analyzed recurring technical issues, recommending solutions to improve overall system reliability.
- Led initiatives to enhance help desk procedures, increasing customer satisfaction ratings significantly.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up workstations for employees.
Education
High School Diploma -
Scott High School
Madison, WV05-1999
Skills
- System analysis
- System troubleshooting
- Application troubleshooting
- Remote access management
- Server administration
- Software installation
Accomplishments
Served in the US Army from November 1999 - September 2004 as a Combat Engineer.
Timeline
Backroom Coordinator
Home Goods Warehouse
05.2026 - Current
Junior Server Administrator
NGK Spark Plugs
05.2020 - 05.2025
Help Desk Technician
NGK Spark Plugs
01.2015 - 05.2020
High School Diploma -
Scott High School