Sagrario Santos
New York
Summary
Recent graduate with foundational knowledge and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Backroom Coordinator
TJ Maxx, TJX Companies
Saddle Brook, NJ
03.2026 - Current
- Implemented organizational systems to streamline backroom operations and improve efficiency.
- Managed product placement strategies to facilitate quick access and reduce retrieval time.
- Assisted in developing schedules for backroom tasks to optimize workflow and resource allocation.
- Trained team members on safety protocols and operational procedures to ensure compliance.
- Led initiatives for process improvements, resulting in enhanced operational effectiveness and team performance.
- Collaborated with sales teams to align backroom support with customer demand trends.
- Supervised processing of orders, order tracking and delivery of goods
Assistant Store Manager
Burlington Inc
Bronx, NY
10.2012 - 08.2025
- Managed daily store operations, improving customer service, optimizing inventory management, and coordinating staff schedules to ensure operational efficiency.
- Trained new employees in customer service excellence and store policies, enhancing team competence and customer interactions.
- Resolved customer complaints through effective communication, ensuring high customer satisfaction.
- Implemented visual merchandising strategies that improved product visibility and engaged customers effectively.
- Conducted frequent walk-throughs to guide team members in enhancing store appearance and overall presentation.
- Managed cash handling procedures, reconciling discrepancies effectively.
- Maintained consistent compliance with health and safety regulations.
Group Manager
Filenes Basement
New York, New York
09.2002 - 01.2012
- Managed team performance through regular feedback and targeted training sessions, aligning skills with team goals.
- Developed strategies that drove team productivity and streamlined operational processes.
- Oversaw daily operations across multiple departments, improving workflow efficiency and fostering collaboration.
- Monitored compliance with company policies and industry regulations, minimizing risks to operations.
- Analyzed sales data to inform merchandising strategies and refine product selection.
Supervisor
Smiler's
New York, New York
01.1996 - 06.2003
- Supervised a team of 15 employees in daily operations, ensuring efficiency.
- Guided subordinates in job duties, clarifying role expectations to improve team understanding.
- Trained staff on safety procedures and operational protocols, promoting compliance throughout the team.
- Established quality control measures to uphold product standards, ensuring operational integrity.
Intern
Downstate Medical Center GYN Dr. Trano
New York, NY
07.2002 - 08.2002
- Coordinated patient scheduling, enhancing clinic operations and patient flow.
- Prepared equipment and maintained sterile environments for gynecology procedures, ensuring patient safety.
- Collected and documented patient histories, contributing to comprehensive medical records.
- Enhanced service delivery by facilitating effective communication between patients and healthcare providers.
- Organized clinic inventory, optimizing stock levels for essential supplies and medications.
- Maintained compliance with health regulations and standards during daily operations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Certificate - Medical Assistant
Mandl School
New York, NY08.2002
Medical Assistant And Administrative - Medical Assistant And Administration
City College Continuing Professional Studies
New York, NY07.2026
Skills
- Inventory management
- Stock organization
- Cash handling
- Operational efficiency
- Sales analysis
- Visual merchandising
- Staff training
- Time management
- Conflict resolution
- Effective communication
Accomplishments
- Completed 40+ clinical hours in vital signs and venipuncture in-person clinical rotation.
Certification
Certification as Medical Assistant
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Backroom Coordinator
TJ Maxx, TJX Companies
03.2026 - Current
Assistant Store Manager
Burlington Inc
10.2012 - 08.2025
Group Manager
Filenes Basement
09.2002 - 01.2012
Intern
Downstate Medical Center GYN Dr. Trano
07.2002 - 08.2002
Supervisor
Smiler's
01.1996 - 06.2003
Certificate - Medical Assistant
Mandl School
Medical Assistant And Administrative - Medical Assistant And Administration
City College Continuing Professional Studies