Hi, I’m
Jeremy Jakes
Memphis,TN
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing.
Overview
14
years of professional experience
1
Certification
Work History
FedEx Employees Credit AssociationMemphis, TN
Network Support Specialist
05.2017 - Current
Job overview
- Maintain Knowledge of upgrades of Core Processing Software.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Administrator of the Credit Association's Imaging, storage and retrieval systems and electronics document management system.
- Trouble-shooting network communications issues and devices; and with issues arising from malfunction of servers, PC's, printers and other peripheral devices.
- Worked with users to determine areas in need of improvement.
- Used Spiceworks ticketing systems to manage and process support actions and requests.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Resolves technical problems through direct, hands-on actions and through coordination with third-party vendors.
- Configure and install servers, PC's and related software, including configuration/installation of peripheral and individual components (i.e. printers, scanners, monitors, disk drives, memory upgrades, network cards, etc.), using software that includes VMWare and Windows.
- Consistently met deadlines and requirements for all production work orders.
HHgreggMemphis, TN
Salesman
06.2010 - 05.2017
Job overview
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Promoted and up-sold products and services to meet needs of customers.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
- Built strong client relationships and provided high value-adding services, resulting in ranking #1 profit margins in the region.
- Training and development of new sales specialist when required.
Education
Georgia Northwestern Technical CollegeRome, GA
Associate of Applied Science from Network Security
2014
Skills
- Excellent communication skills
- Excellent diagnostic skills
- Excellent problem-solving abilities
- User Support
- Technical support
- Hardware and software installation
- User training
- Troubleshooting skills
- Desktop support
- Microsoft Windows
- Microsoft Office
Accomplishments
- Over Implementing new back up call center
- Deeply involved in the success of migrated to office 365
- Lead on Successful Symitar Beta Project.
- Rank #1 profit margins and service for my region
- Nominated to attend grand opening
Certification
CompTIA A+ certification
Timeline
Network Support Specialist
FedEx Employees Credit Association
05.2017 - Current
Salesman
HHgregg
06.2010 - 05.2017
Georgia Northwestern Technical College
Associate of Applied Science from Network Security
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