Lauren Duronville
Davenport
Summary
Dynamic and results-driven sales and customer professional with a proven track record of exceeding revenue targets and cultivating strong client relationships. Skilled in leveraging effective communication to articulate product features and benefits, resolve customer inquiries, and deliver exceptional service. Adept at utilizing strategic sales techniques to drive growth and foster a customer-centric environment. Passionate about achieving sales excellence and contributing to the success of a high-performing sales team.
Overview
5
5
years of professional experience
Work History
Network Support Specialist
PlusOne Solutions
09.2022 - 12.2024
- Leveraged databases and online resources to research, identify, and engage qualified local appliance service providers capable of performing required services.
- Coordinated with service providers to schedule appointments and effectively communicated essential details regarding the appliance and customer to ensure seamless service delivery.
- Maintained detailed and accurate documentation of customer requests and service provider communications to support timely and efficient service resolution.
- Boosted client satisfaction by providing timely and efficient remote support for diverse technical concerns.
- Served as an escalation point for high-priority incidents, coordinating resources effectively to restore service quickly.
Talent Acquisition Specialist
AutomateMyGig.com
10.2021 - 08.2022
- Initiated outbound calls to prospective candidates to discuss employment opportunities within the life and health insurance industry.
- Collected and recorded detailed information on candidates’ employment status and background.
- Developed strong relationships and established rapport with both experienced licensed agents exploring new opportunities and newly licensed agents seeking to join independent insurance firms.
- Offered personalized recommendations and coordinated introductions to relevant industry contacts to explore career opportunities aligned with candidates’ goals and interests.
- Managed a high volume of candidate outreach through phone and phone, while maintaining detailed records of interactions to support efficient follow-up and ensure a positive candidate experience throughout the recruitment process.
Business Development Manager
Champion Leads LLC
12.2019 - 09.2021
- Developed and executed strategic business initiatives to drive organizational growth through the establishment and management of corporate partnerships.
- Scheduled and led meetings with prospective clients to present the company’s services and effectively communicate the value of the lead generation program.
- Increased client base by conducting comprehensive research to identify and qualify small businesses within targeted financial industry verticals for potential partnership and outreach opportunities.
- Focused on building and maintaining long-term partnerships with new prospects to ensure sustained growth and collaboration.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Education
High School Diploma -
Mount Vernon Academy
Mount Vernon, OH05.2011
Undergraduate - Psychology
Southern New Hampshire University
Manchester, NH08-2022
Bachelor of Arts - Psychology
Columbia Southern University
Orange Beach, AL05-2024
Skills
- Excellent Communication
- Relationship Building
- Sales Development
- Customer Service
- Outbound Calling
- Accurate Data Entry
- Qualified Lead Generation
- Email Strategy Development
- Strategic Prospecting
Timeline
Network Support Specialist
PlusOne Solutions
09.2022 - 12.2024
Talent Acquisition Specialist
AutomateMyGig.com
10.2021 - 08.2022
Business Development Manager
Champion Leads LLC
12.2019 - 09.2021
High School Diploma -
Mount Vernon Academy
Undergraduate - Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
Columbia Southern University
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