Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jeremy Jordan

Escondido,CA

Summary

Hard-working operations Supervisor with experience being the main contact for multiple customers, delivering results and exceeding expectations. Excellent communication and listening skills, and prioritizes customer needs to facilitate exceptional customer service. Ensures on-time deliveries on a daily basis, and solves problems/issues with efficiency. Able to quickly adapt to changing situations/needs from customers, and learn new skills quickly through repetition.

Overview

10
10
years of professional experience

Work History

Supervisor of Dispatch Operations

Overdrive Transportation
08.2019 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Sent daily tracking and tracing reports to customers to provide updates on shipments in transit.
  • Coordinated with outside carriers in different states to ensure on-time deliveries were met daily.
  • Worked daily with railroads such as BNSF, Union Pacific etc.
  • Experience with rail billing, tracking and tracing on railroad websites (BNSF, UP, CSX, NS, Blume).
  • Quoted customers on potential lanes/opportunities using up to date intermodal pricing.

Flow Team Member

Target Corp.
06.2017 - 07.2019
  • Demonstrated adaptability by quickly adjusting to shifting priorities and accommodating last-minute schedule changes.
  • Collaborated with other departments for efficient allocation of resources and cross-functional support when needed.
  • Ensured timely delivery of products to customers by loading/unloading trucks and sorting packages.
  • Contributed to a positive work environment through effective communication and collaboration with team members.
  • Assisted in improving store appearance by restocking shelves, organizing displays, and maintaining cleanliness standards.
  • Completed assigned tasks within deadline, ensuring smooth flow of operations during peak hours.
  • Maximized productivity by effectively multitasking between various responsibilities such as stocking shelves, processing shipments, and handling customer inquiries.
  • Ensured adherence to safety regulations and guidelines, minimizing workplace accidents and maintaining a secure environment for employees and customers.
  • Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
  • Unloaded packages from incoming trucks to inspect contents.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
  • Operated forklifts and pallet jacks to lift or place merchandise in backroom or on sales floor.
  • Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.

Audit Assistant

MedImpact Healthcare Systems Inc.
06.2016 - 04.2017
  • Enhanced audit efficiency by streamlining and automating various audit procedures.
  • Assisted in identifying potential fraud risks by conducting thorough risk assessments on client''s financial records.
  • Supported the completion of high-quality audits with diligent documentation and attention to detail.
  • Collaborated with audit teams to successfully complete complex, multi-faceted audits within tight deadlines.
  • Managed multiple priorities effectively, ensuring timely completion of assigned tasks without compromising quality of work.
  • Conducted efficient audits by utilizing various software tools to analyze financial data quickly and accurately.
  • Prepared working papers, reports and supporting documentation for audit findings.

Summer Intern - Audit Department

MedImpact Healthcare Systems Inc.
06.2015 - 08.2015
  • Developed comprehensive reports detailing project progress and outcomes, facilitating informed decision-making processes.
  • Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
  • Developed a strong understanding of corporate culture by actively participating in company-wide initiatives and social events throughout the internship experience.
  • Exceeded expectations by taking on additional responsibilities and completing tasks beyond the scope of the initial internship role, demonstrating initiative and dedication to personal growth.
  • Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
  • Answered phones, provided information and took messages.
  • Opened, sorted and distributed incoming mail and packages.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Summer Intern - Claims Department

MedImpact Healthcare Systems Inc.
06.2014 - 08.2014
  • Developed comprehensive reports detailing project progress and outcomes, facilitating informed decision-making processes.
  • Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
  • Developed a strong understanding of corporate culture by actively participating in company-wide initiatives and social events throughout the internship experience.
  • Answered phones, provided information and took messages.
  • Opened, sorted and distributed incoming mail and packages.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Education

Bachelor of Science - Computer Information Systems, Computer Science

California State San Marcos
San Marcos, CA
06.2024

Associate of Science - Computer Science

Southwestern College
Chula Vista, CA
06.2020

High School Diploma -

Mira Mesa High School
San Diego, CA
06.2014

Skills

  • Process Improvement
  • Business Development
  • Operations Management
  • Strategic Planning
  • Data Analytics
  • Complex Problem-Solving
  • Customer Service
  • Intermodal Software System Experience
  • Processes and Procedures
  • Effective Communication
  • Logistics Coordination

Accomplishments

  • Practiced Tae Kwon Do for 5 years and achieved a black belt, along with competing in tournaments across the country. Won over 100 trophies/medals for sparring, form and breaking events.
  • Participated on the KICK team for local Tae Kwon Do dojo, helping new students learn skills for the martial art.
  • Participated on the DEMO team for local Tae Kwon Do dojo, performing for events like half-time shows at NBA games, local festivals, etc.
  • Helped create website application to schedule and view restaurant reviews
  • Helped create a software application for dating, which scans user's brainwaves and matches them with other users based on preferences.
  • JIRA certified, along with experience using GitHub and Trello.
  • Experience with AGILE methodologies, and helped develop a "puzzle-piece" software methodology using aspects from AGILE.
  • Experience writing code in Java, JavaScript, C, C++, HTML, CSS, PHP, Assembly, Python.

Timeline

Supervisor of Dispatch Operations

Overdrive Transportation
08.2019 - Current

Flow Team Member

Target Corp.
06.2017 - 07.2019

Audit Assistant

MedImpact Healthcare Systems Inc.
06.2016 - 04.2017

Summer Intern - Audit Department

MedImpact Healthcare Systems Inc.
06.2015 - 08.2015

Summer Intern - Claims Department

MedImpact Healthcare Systems Inc.
06.2014 - 08.2014

Bachelor of Science - Computer Information Systems, Computer Science

California State San Marcos

Associate of Science - Computer Science

Southwestern College

High School Diploma -

Mira Mesa High School

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