KRISTINA KELLEY
Lexington,KY
Summary
Dependable Coordinator industry worker equipped for fast-paced work and changing daily needs. Serves Clients effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
10
10
years of professional experience
Work History
Dispatch Supervisor
AAA
12.2019 - Current
- Applied problem solving skills to resolve customer inquiries and disputes, and escalate using applicant channels when necessary
- Answer approximately 150 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Meet and exceed daily productivity goals, including high call volume and appointment setting
- Constantly earning top survey satisfaction scores
- Proficient in maintaining databases, providing administrative support and producing monthly performance reports using advanced excel functions
Retail Sales Consultant
Victoria's Secret
04.2018 - 12.2019
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Supported coworkers by coaching and assisting with customer needs
- Explained promotions and offered details to customers to increase awareness and boost sales
Makeup Artist
Bobbi Brown
03.2017 - 12.2019
- Met or exceeded client expectations by creating desired looks for weddings, formals, fashion shows and photo shoots
- Updated and maintained customer information records to detail beauty services provided and client preferences
- Recommended proper makeup products to meet clients needs, making sales at 85% of my appointments
- Described products to customers and accurately explained details and care of merchandise
Restaurant Team Member
Chick-Fil-A
03.2015 - 01.2017
- Served breakfast, lunch, and dinner to 100-150 customers per shift at a national chain restaurant
- Memorized over 30+ menu items and rotating specials in order to give customized recommendations to guests
- Used POS system to accurately input orders and process payments
- Trained new hires in restaurant procedures and customer service standards
Education
Accounting
University of Kentucky
Lexington, KYHigh School Diploma -
Lafayette
Lexington, KYSkills
- Increased health and safety management
- Process improvement
- Project management
- Staff training
- Microsoft Excel Analytics
- Process mapping
- Business development
Timeline
Dispatch Supervisor
AAA
12.2019 - Current
Retail Sales Consultant
Victoria's Secret
04.2018 - 12.2019
Makeup Artist
Bobbi Brown
03.2017 - 12.2019
Restaurant Team Member
Chick-Fil-A
03.2015 - 01.2017
High School Diploma -
Lafayette
Accounting
University of Kentucky
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