Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jeremy Kiefer

Jeremy Kiefer

Pittsfield,MA

Summary

Sales professional with strong track record in driving revenue growth and market expansion. Known for strategic planning, effective team leadership, and fostering high-performance cultures. Expert in client relationship management, negotiation, and delivering results in dynamic environments. Adaptable and reliable, excelling in collaborative settings to meet evolving business needs.

Overview

26
26
years of professional experience

Work History

Sales Director

Gauch Distributing
03.2023 - Current
  • Developed and executed strategic sales plans to enhance market presence.
  • Analyzed market trends and customer feedback to refine product offerings.
  • Led team in achieving quarterly sales targets through effective coaching.
  • Fostered relationships with key clients to ensure long-term partnerships.
  • Implemented CRM systems for improved tracking of sales activities and forecasts.
  • Monitored competitor activity to identify opportunities for growth and differentiation.
  • Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
  • Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.

Sr. Account Manager

Sennheiser/EPOS
03.2015 - 02.2023
  • Developed strategic account plans to drive revenue growth and enhance client relationships.
  • Led cross-functional teams to implement customer-focused solutions, improving overall service delivery.
  • Analyzed market trends and customer feedback to refine product offerings and maximize client satisfaction.
  • Mentored junior account managers, fostering professional development and knowledge sharing within the team.
  • Executed complex negotiations with key clients, securing favorable contract terms and strengthening partnerships.
  • Managed high-value accounts by providing tailored support and proactive communication to ensure retention.
  • Mentored junior account managers, fostering professional development and improving team performance.
  • Coordinated regular business reviews with clients to assess needs and align services accordingly.
  • Leveraged CRM systems for data analysis, driving informed decision-making on account management strategies.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Set and achieved company defined sales goals.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Call Center Manager

FTD.com
04.2011 - 06.2013
  • Led team of 40+ agents to enhance customer satisfaction and service quality.
  • Developed training programs to improve agent performance and retention rates.
  • Analyzed call center metrics to identify trends and implement process improvements.
  • Collaborated with cross-functional teams to align operational goals with company strategy.
  • Implemented quality assurance protocols to ensure compliance with service standards.

Senior Divisional Manager

WPI Inc.
01.2000 - 11.2011
  • Led cross-functional teams to streamline operational processes and improve efficiency across multiple divisions.
  • Implemented strategic initiatives that enhanced customer satisfaction and retention rates through targeted service improvements.
  • Developed and executed comprehensive training programs for managerial staff, fostering leadership skills and team cohesion.
  • Analyzed market trends and performance data to inform decision-making and drive divisional growth strategies.

Education

High School Diploma -

Lyme Old Lyme High School
Old Lyme, CT
06-1995

Associate of Arts - Business Management

Mitchell College
New London, CT
05-1997

Skills

  • Sales strategies
  • Networking and relationship building
  • Presentations and public speaking
  • Goals and performance
  • Consistent overachiever in sales goals and personal goals
  • Sales expertise
  • Sales presentations
  • Sales pipeline management
  • Negotiation expertise
  • Strategic alliances
  • Contract negotiations
  • Sales planning
  • Sales process optimization
  • Territory management
  • Performance monitoring
  • Key account development
  • Revenue forecasting
  • Sales reporting
  • Sales strategy development
  • Sales team training
  • Sales coaching
  • Deal closing
  • Pipeline development

Timeline

Sales Director

Gauch Distributing
03.2023 - Current

Sr. Account Manager

Sennheiser/EPOS
03.2015 - 02.2023

Call Center Manager

FTD.com
04.2011 - 06.2013

Senior Divisional Manager

WPI Inc.
01.2000 - 11.2011

High School Diploma -

Lyme Old Lyme High School

Associate of Arts - Business Management

Mitchell College

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