Hailey Santiago
pittsfield,MA
Summary
Dynamic sales associate with a proven track record at CVS Pharmacy, excelling in customer service and cash handling. Recognized for consistently achieving sales targets and enhancing customer satisfaction through effective problem-solving and teamwork. Outgoing and professional, I thrive in fast-paced environments, ensuring a welcoming atmosphere for all clients.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
CVS Pharmacy
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
Restaurant Hostess
110 Grill
06.2023 - 06.2025
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Line Cook
Tanglewood
06.2024 - 08.2024
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Pittsfield High School
Pittsfield, MA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Cash handling
- Problem-solving
- Exceptional customer service
- Client service
- Store opening and closing
- Guest relations
- Outgoing personality
- Professional demeanor
Timeline
Line Cook
Tanglewood
06.2024 - 08.2024
Restaurant Hostess
110 Grill
06.2023 - 06.2025
Sales Associate
CVS Pharmacy
High School Diploma -
Pittsfield High School