Jeremy Lester
Galesburg,IL
Summary
Dynamic business owner with a proven track record in customer relations and operations management at Hy Vee. Expert in developing strategic plans that enhance service delivery and optimize resources. Skilled in financial management and project estimating, fostering strong client relationships that drive repeat business and satisfaction.
Overview
25
25
years of professional experience
Work History
Aunt Millie’s Bread Route Owner
Route Manager
Galesburg, IL
12.2022 - Current
- Oversaw daily operations, ensuring efficiency and productivity across all routes.
- Developed and implemented strategic plans for route optimization and resource allocation.
- Trained and mentored staff on operational best practices and safety protocols.
- Analyzed performance data to identify areas for improvement in service delivery.
- Established strong relationships with clients to enhance customer satisfaction and retention.
- Managed budgeting processes, optimizing costs while maintaining service quality standards.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Lawn Care Business Owner
Jeremy Lester
03.2019 - Current
- Managed daily lawn maintenance operations, ensuring quality service delivery and customer satisfaction.
- Developed and implemented efficient scheduling systems to optimize workforce productivity.
- Trained new employees on equipment usage, safety protocols, and best practices for lawn care services.
- Conducted regular inspections of equipment to ensure proper functioning and minimize downtime.
- Established strong customer relationships through effective communication and timely follow-ups.
- Oversaw financial management including budgeting, invoicing, and expense tracking for sustainable growth.
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Retail Sales Manager
Hy Vee
Galesburg, IL
05.2001 - 12.2024
- Led team to achieve sales targets through effective training and development programs.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, informing strategic product placements and promotions.
- Enhanced customer service experience by developing staff engagement initiatives and service standards.
- Monitored employee performance, providing feedback that improved team productivity and morale.
- Streamlined operational processes, resulting in increased efficiency across daily store functions.
- Coordinated marketing efforts, increasing foot traffic through targeted campaigns and community outreach.
- Fostered relationships with vendors to negotiate favorable terms and enhance product offerings.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Education
High School Diploma - General Studies
Galesburg Senior High
Galesburg, IL05.1990
Skills
Customer relations
Small business operations
Verbal and written communication
Business management
Business planning
Project estimating
Operations management
Client service
Timeline
Aunt Millie’s Bread Route Owner
Route Manager
12.2022 - Current
Lawn Care Business Owner
Jeremy Lester
03.2019 - Current
Retail Sales Manager
Hy Vee
05.2001 - 12.2024
High School Diploma - General Studies
Galesburg Senior High