Jeremy Lewis
Austin,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cross Functional Rep
HEB Grocery Store
Round Rock, TX
11.2022 - Current
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Organized backroom stock including receiving shipments, stocking shelves, inventory control.
- Identified needs of customers promptly and efficiently.
- Created displays for merchandise according to company guidelines and standards.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained cleanliness of store area including windows, floors, counters.
- Stocked shelves with new merchandise following company procedures for accurate inventory tracking.
Curbside Shopper
HEB Grocery Store
Round Rock, TX
01.2020 - 11.2022
- Loaded items into carts or bags for customers according to their order requirements.
- Suggested comparable products to replace out-of-stock items.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
- Satisfied customers with quick, accurate service under tight deadlines.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Communicated any discrepancies between customer orders and what was picked up to management.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Ensured that all perishable food items such as produce were handled properly.
Produce Associate
HEB Grocery Store
Round Rock, TX
10.2019 - 11.2019
- Demonstrated familiarity with department products to help customers in selecting items.
- Followed instructions to properly arrange merchandise items.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Maintained current and accurate inventory with cycle counts and audits.
- Opened boxes and stocked products in appropriate sections.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
Education
High School Diploma -
Mountain Range High School
12500 Huron St, Westminster, CO 8023405.2019
Certification - Information Technology
GOOGLE/COURSERA
Skills
- Customer Support
- Cross-Functional Team Development
- Customer Relations
Affiliations
My life outside of work is full of creativity and having plain fun!!! Started training Muay thai in the fall of 2021 and fell in love with it. Added a principle of discipline and work ethic in my life and im forever grateful for it. Im also outside quite often as I love nature and hiking. On top of that I also draw and let my creative side come out on occasion.
Certification
Google certificates in basic IT technical support fundamentals and Networking
Languages
English
Professional
My goals
Growing up I've always been surrounded by technology its always been an interest of mine and as the years passed on I got to see it expand and grow and now the passion for it in me is brighter than ever. Im personally a very hands on person, from a toddler till now I always loved taking things apart putting them back together and seeing how certain things work . Especially with cars and computers but more so computers. Furthermore the problem solving that comes with being hands on physically,mechanically, and digitally has always been a satisfying thing for me. From my first trouble shoot with my first desktop as a young teen to building my own PC's and dealing with small and big problems abroad. Its always kept me on my toes but with a smile and that's the part I enjoy the most. Sp with that I believe a career in IT is perfect for me as im understanding of the basics and fundamentals of it and im willing to learn, work hard and grow. I currently have two certifications in IT from coursera and google in IT fundamentals and Networking and currently working on more as Im ready to take on this adventure.
Timeline
Cross Functional Rep
HEB Grocery Store
11.2022 - Current
Curbside Shopper
HEB Grocery Store
01.2020 - 11.2022
Produce Associate
HEB Grocery Store
10.2019 - 11.2019
High School Diploma -
Mountain Range High School
Certification - Information Technology
GOOGLE/COURSERA