Jeremy Lewis

Work History

Assistant Manager

Applebee's Grill + Bar

08.2003 - 01.2025

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Oversaw daily operations to maintain store cleanliness and organization.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Analyzed sales data to identify trends and adjust inventory orders accordingly.

Call Center Supervisor

Concetrix

05.1996 - 09.2003

Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Trained team members on performance metrics and consumer behavior identification.
Developed process controls and metrics for daily management of call center.
Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.

Sales Associate

RadioShack

12.1994 - 09.2001

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.

Aviation Electronics Technician

Navy

08.1989 - 08.1994

Achieved high levels of accuracy while calibrating sensitive instruments used in avionic systems, ensuring accurate data collection during flights.
Coordinated work with engineers, technicians and other aircraft maintenance personnel.
Adjusted, repaired and replaced malfunctioning components or assemblies.
Observed and recorded Type progression and results and organized and documented data for assigned projects.
Conducted preventive maintenance and repairs on wire bundles, connectors, RF cables and fiber-optic lines for avionics and weapons integration lab equipment.
Installed electrical and electronic components and assemblies.
Maintained in-depth knowledge of standards, procedures and instrumentation.
Documented all completed tasks accurately to maintain up-to-date records essential for regulatory audits and future reference.
Optimized aircraft performance with timely repairs and component replacement, minimizing downtime for flight operations.
Assessed aircraft electrical systems to evaluate proper functioning.

Stock Manager

Winn Dixie Supermarket

06.1987 - 08.1989

Maintained neat and organized backroom to easily access merchandise and drive sales.
Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
Set up displays of merchandise to market new products to customers.
Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.

Summary

Overview

Work History

Assistant Manager

Call Center Supervisor

Sales Associate

Aviation Electronics Technician

Stock Manager

Education

High School Diploma -

Skills

Timeline

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