Dedicated District Manager with extensive experience directing operations, productivity and staffing for the Texarkana District. Excellent record of success driving improvements, safety, and timely productivity as well as excellent customer service. Team leader with success guiding, coaching and motivating employees.
Overview
20
20
years of professional experience
1
1
Certification
Work History
District Manager
Southwest Arkansas Electric Cooperative
Texarkana, AR
02.2019 - Current
Resolved customer complaints with cooperative service.
Worked with direct reports to develop and implement action plans, improving operating results.
Identified opportunities for process improvement across multiple locations within the district.
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Regularly communicated updates regarding changes in corporate policies or procedures down through the line crew employees.
Worked with cross-functional teams to achieve goals.
Utilized various software and tools to streamline processes and optimize performance.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Lineman
Southwest Arkansas Electric Cooperative
Texarkana, AR
08.2005 - 02.2019
Installed transformers, meters, regulators and other electrical components.
Cleaned up work sites after completing projects.
Coordinated with other utilities to ensure safe working conditions and prevent service disruption.
Opened switches or attached grounding devices to remove electrical hazards from disturbed or fallen lines.
Performed ground work, setting up traffic cones and safety signs to secure work areas.
Assisted in the maintenance of underground cables and conduits.
Handled repair work for overhead and underground electrical power lines.
Performed pole climbing, digging holes and backfilling trenches for line installation.
Utilized volt meters, ammeters, and other testing devices to assess and ensure system functionality.
Staking Engineer
Southwest Arkansas Electric Cooperative
Texarkana, AR
10.2004 - 08.2005
Provided support during the installation, maintenance, repair, and calibration of equipment.
Finished projects on time and within budget.
Determined design criteria or specifications.
Communicated with clients and coworkers about analysis results.
Education
Industrial Electrician
Texarkana College
Texarkana, TX
05-2003
Skills
Infrastructure expansion
District expansion
Tactical business planning
Action plans
Multi-employee management
Contractor relationship management
District growth management
Compliance monitoring
Conflict management
Business and operations analysis
Decision-making
Guidelines development
Leadership skills
Project management
Financial oversight
Operational improvement
Attention to detail
System design
Customer service
Productivity improvements
Interpersonal communication
Affiliations
Active member of Church on The Rock Texarkana, Texas
Razorback Foundation Member
Certification
Completion of Lineman Training Course and Professional Development By AECC
Timeline
District Manager
Southwest Arkansas Electric Cooperative
02.2019 - Current
Lineman
Southwest Arkansas Electric Cooperative
08.2005 - 02.2019
Staking Engineer
Southwest Arkansas Electric Cooperative
10.2004 - 08.2005
Industrial Electrician
Texarkana College
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