Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Lowe

Greer,SC

Summary

Dynamic customer service professional with proven expertise at Lowe's Home Improvement, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I excel in high-pressure environments, consistently delivering exceptional service and fostering strong relationships to drive repeat business and satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
2024.02 - 2024.11
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Walmart
2021.04 - 2024.02
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

No Degree - Business And Managerial Economics

Trident Technical College
Charleston, SC
2020-05

GED -

Burke High School
Charleston, SC
2003-08

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building

Timeline

Customer Service Representative

Lowes Home Improvment
2024.02 - 2024.11

Sales Associate

Walmart
2021.04 - 2024.02

No Degree - Business And Managerial Economics

Trident Technical College

GED -

Burke High School
Jeremy Lowe