Jeremy Mainous
Hamilton
Summary
Versatile professional skilled in e-commerce operations and customer engagement. Expertise in order fulfillment and shipping logistics, coupled with a track record of resolving customer inquiries efficiently. Seeking a role that focuses on relationship-building within a dynamic, people-oriented environment.
Overview
1
1
Certification
11
11
years of professional experience
Work History
E-Commerce/Online Seller
Self Employed
01.2016 - Current
- Create and optimize product listings to enhance visibility and attract buyers.
- Source new and used items from online and physical sources for resale on platforms like Ebay, Grailed, and Depop.
- Process orders and coordinate shipping logistics for timely delivery.
- Deliver customer support by responding to inquiries and resolving issues to ensure a positive buying experience.
Order Fulfillment/Delivery Driver
Ascend Wellness
Monroe, Ohio
07.2024 - 07.2026
- Trained new staff on order fulfillment procedures and protocols to ensure consistent understanding and performance.
- Performed quality checks on products before dispatch to uphold quality standards and minimize errors.
- Adhered to strict protocols for handling, transporting, and storing products, achieving zero compliance violations and ensuring safety standards.
Sports Journalist
The Game Haus LLC
Cincinnati, Ohio
03.2023 - 03.2024
- Wrote weekly engaging articles covering various news pertaining to the Cincinnati Bengals.
- Applied sports journalism standards, including fact-checking and maintaining editorial integrity, while effectively utilizing SEO keywords in articles.
- Demonstrated strong time management and self-discipline to consistently meet deadlines in a remote work environment.
DOT Courier
FedEx Express
Loveland, Ohio
09.2023 - 02.2024
- Operated delivery vehicle to efficiently transport and pick up packages from commercial customers on assigned routes.
- Adapted to route changes, traffic conditions, and high-volume peak seasons to maintain timely deliveries.
- Conducted pre-trip and post-trip vehicle inspections to ensure compliance with DOT and FedEx safety standards.
Fan Engagement Associate (Internship)
Fc Cincinnati
Cincinnati, Ohio
01.2019 - 11.2019
- Engaged fans to strengthen community connections, boost team loyalty, and enhance matchday atmosphere.
- Distributed promotional materials and merchandise, educating fans on team news, upcoming events, and membership opportunities to drive engagement.
- Acted as brand ambassador, maintaining knowledge of FC Cincinnati's players, schedule, and initiatives to effectively address fan inquiries.
Communication Representative
Office Depot
Fairfield, Ohio
01.2016 - 06.2019
- Secured, labeled, and recorded ten outbound trucks nightly, enhancing inventory accuracy.
- Trained team members on effective use of in-house computer programs to improve operational efficiency.
- Managed daily printing of batch labels and customer receipts to ensure order processing.
Sales Associate
The North Face
Monroe, Ohio
07.2015 - 01.2016
- Delivered product knowledge and tailored recommendations to enhance customer experience with brand apparel and gear.
- Teamed with colleagues to maintain an organized and inviting store environment, contributing to customer satisfaction.
- Managed inventory, replenished stock, and ensured accurate transactions through POS systems to support operational efficiency.
Education
BA - Communication
University of Cincinnati
Cincinnati, Ohio01.2022
Skills
- E commerce Strategy
- Product listing optimization
- Order fulfillment
- Shipping logistics
- Cross-platform selling
- POS systems
- Cash handling
- Microsoft office
- Customer service
- Communication skills
Certification
- [Meta Marketing Analytics Professional Certificate] [Coursera]
- [Meta Social Media Marketing Professional Certificate] [Coursera]
Timeline
Order Fulfillment/Delivery Driver
Ascend Wellness
07.2024 - 07.2026
DOT Courier
FedEx Express
09.2023 - 02.2024
Sports Journalist
The Game Haus LLC
03.2023 - 03.2024
Fan Engagement Associate (Internship)
Fc Cincinnati
01.2019 - 11.2019
E-Commerce/Online Seller
Self Employed
01.2016 - Current
Communication Representative
Office Depot
01.2016 - 06.2019
Sales Associate
The North Face
07.2015 - 01.2016
BA - Communication
University of Cincinnati
HONORS & AWARDS
College of A&S School of Communication Acknowledgement of Excellence Award (2022)