Jeremy Marshall
Donnellson,IA
Summary
Accomplished Outside Plant Engineer and Customer Service Technician at Kinetic by Windstream, excelling in fiber optic design and customer satisfaction. Leveraging GIS and Microsoft programs, I optimized network efficiency and significantly improved service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outside Plant Engineer
Kinetic by Windstream
03.2022 - Current
- Create clear and detailed work order drawing to hand off to construction teams.
- Performed detailed site surveys to gather necessary data for accurate OSP engineering designs.
- Optimized fiber optic cable routing to minimize signal loss and maximize network efficiency.
- Read and interpret IDOT and county engineer road plans to ensure all cabling is clear of work areas.
- Work with local county engineers and IDOT personal during the permitting process.
- Ensure great customer sanctification by responding to requests in a professional and timely manner.
- Fluent in microsoft programs including Visio, Excel, Outlook, and Word.
- Fluent in design programs including Visio, 3GIS and microstation.
Customer Service Technician
Kinetic by Windstream
03.2018 - 03.2022
- Install and troubleshoot telephone and internet services in both residential and commerical customers.
- Maintain both aerial and buried telephone cable.
- Provide customer sanctification by installing and repairing troubles in a timely manner.
Education
High School Diploma -
Central Lee Community School District
Donnellson, IA05-2014
Skills
- Fiber Optic Design
- Copper Telephone Cable Design
- Civil Engineering Knowledge
- Geographic Information Systems (GIS)
- Contractor Supervision
- Permitting
- Customer Service
- Time Management
Certification
- CPR
- First Aid
Timeline
Outside Plant Engineer
Kinetic by Windstream
03.2022 - Current
Customer Service Technician
Kinetic by Windstream
03.2018 - 03.2022
- CPR
- First Aid
High School Diploma -
Central Lee Community School District
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