Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Philippe Desroses

Randolph,MA

Summary

Flexible Outside Plant Engineer with over 25 years traveling to difficult job sites and completing work orders under budget and on time. Comfortable leading large teams of construction and maintenance personnel and going hands-on for tasks. Earnest about maintaining safe and efficient job sites that foster positive employee and budgetary outlooks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

28
28
years of professional experience

Work History

Outside Plant Engineer

Verizon
12.1998 - 09.2024
  • Worked on pole installation and conduit application processes.
  • Leveraged expertise in GIS software to create detailed maps for accurate project planning purposes, reducing errors in implementation stages.
  • Developed upgrades and repairs to existing layouts.
  • Sought emerging opportunities to expand business relationships and geographic reach.
  • Collaborated with construction teams to plan and execute efficient infrastructure installations.
  • Strengthened client relationships through clear communication regarding project updates, challenges, and expected outcomes.
  • Expedited project completion timelines by effectively managing multiple concurrent assignments, ensuring timely delivery of results.
  • Designed and planned fiber and copper layouts to serve customer needs.
  • Improved network stability by designing and implementing outside plant infrastructure projects.
  • Increased project success rates by conducting thorough site surveys and creating accurate engineering drawings.
  • Coordinated with cross-functional teams such as permitting authorities to ensure adherence to local codes while expediting project approvals.
  • Minimized service disruptions by coordinating with utility companies during pole attachment procedures.
  • Participated in ongoing education programs to remain abreast of latest developments in OSP engineering tools and techniques.
  • Established and maintained effective communication with clients and contractors.

Customer Service Representative

Verizon
11.1996 - 12.1998
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Education

Bachelor of Science - Architecture

City College of New York of The City University of New York, The
New York, NY

Computational Science

Wenworth
Boston

Skills

  • Fiber Optic Design
  • Contractor supervision
  • Telecommunications Engineering
  • Project Management
  • Utility Coordination
  • Pole Installation
  • OSP Construction Management
  • Site Surveying Techniques
  • Fiber optic cables
  • Layout plans

Accomplishments

Worked as an Outside Plant Engineer at Verizon for 26 years. In that capacity, as a project manager I designed pole work, copper cable distribution, fiber network. Managed the whole Fios design build for the town of Milton Massachusetts.

Managed various MDU projects and various new developments ranging from 4 to over 100 single family.

Timeline

Outside Plant Engineer

Verizon
12.1998 - 09.2024

Customer Service Representative

Verizon
11.1996 - 12.1998

Bachelor of Science - Architecture

City College of New York of The City University of New York, The

Computational Science

Wenworth

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Philippe Desroses