Jeremy Martell
Littleton,CO
Summary
Dynamic operations manager with a proven track record at Grassthetics, excelling in staff training and client relationship management. Achieved significant process improvements, enhancing productivity and customer satisfaction. Skilled in risk management and documentation, fostering a collaborative environment that drives team success and operational excellence.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Grassthetics
Littleton, CO
05.2020 - Current
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Implemented process improvements that streamlined operations and enhanced overall productivity.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Medical Transportation Driver
UnitedHealthcare Clinical Services
Lakewood, CO
11.2022 - 11.2024
- Ensured timely and safe transportation of patients to medical appointments.
- Maintained accurate logs of patient pickups, drop-offs, and vehicle inspections.
- Collaborated with healthcare teams to optimize patient scheduling and transport efficiency.
- Trained new drivers on operational protocols and safety standards.
- Developed strong relationships with patients, enhancing their comfort during transport services.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
Packing Line Operator (A-Grade)
Nestle Purina PetCare
Denver, CO
10.2010 - 04.2017
- Operated machinery for the efficient production of pet food products.
- Monitored quality control processes to ensure product standards were met.
- Collaborated with team members to maintain optimal workflow and equipment functionality.
- Conducted routine inspections, maintenance, and calibration of equipment to minimize downtime and enhance productivity.
- Conducted Behavioral Based Safety (BBS) audits and provided feedback to teammates to maintain quality and safety.
- Performed hourly Quality Assurance checks to validate product standards.
- Individually set and upheld five separate line productivity records while contributing to the Plant team’s achievement of an all‑time safety milestone.
- Trained new operators on standard operating procedures and safety protocols.
- Led safety initiatives that resulted in improved adherence to workplace safety regulations.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
Team Supervisor
Aspen Industries, LLC
Denver, CO
05.2004 - 10.2010
- Supervised 25 team members of various backgrounds and experience in one of the largest asbestos soil projects in the country, which included coordinating with the management of three distinct companies to successfully plan and implement project goals and objectives.
- Supervised daily operations, ensuring adherence to company standards and procedures.
- Led team meetings to communicate goals, expectations, and performance updates.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Trained new staff on operational protocols and best practices for optimal performance.
- Resolved conflicts among team members, fostering a collaborative work environment.
- Collaborated with upper management to align team objectives with organizational goals.
- Worked in conjunction with the United States Postal Service’s Homeland Security throughout the continental United States, facilitating asbestos abatement.
- Managed several commercial and residential projects, including asbestos abatement, lead-based paint removal, and meth amphetamine laboratory cleanups
Skills
- Operations management and reporting
- Staff training and development
- Sales negotiation
- Mechanical recoveries
- Client relationship management
- Risk management
- Documentation and reporting
- Hiring
- Business planning
- Strategic planning
- Strong work ethic
- Decision-making
• 2004 Chevron Safety Award, Aspen Industries
I was awarded for leading a two‑year pipeline project in Eastern Colorado without a single accident or safety incident. Managed crew safety, ensured adherence to all regulatory requirements, and maintained a strong safety culture on site.