Jeremy Monroe

• Plan and oversee the installation, service and upgrades to Directv customers, residential and commercial, spanning an area from Lake Winnipesaukee to the Southern boarder of Ma and from Eastern VT to Cape Code and the Islands
• Oversee all the operations of my peers in Vermont, Maine and New Jersey on their respective days off
• Directly supervised 20+ technicians, averaging 100+ work orders daily
• Maintained and coordinated operations for customers on multiple islands in region
• Applied strong leadership and problem-solving skills to maintain team efficiency and organize routes
• Directly handled customer complaints, resolved issues and adjusted schedules to meet customer needs.
• Simultaneously adhere to strict timelines for multiple lines of business
• Evaluated employee performance and coached and trained to improve weak areas
• Maintained compliance with company policies, objectives and communication goals.
• Review 90% QC rate to ensure quality and longevity of systems
• Held weekly tech meeting to motivate and up train employees to maximize team productivity
• Train new employees
• Set and managed schedules to give proper coverage to required areas and meet customer service demands
• Approved/Denied and tracked payroll
• Directly responsible for the smooth introduction, training and completion of multiple business lines

Same responsibilities as Mastec but with the ability of being onsite each day with my technicians

Install, repair and upgrade Directv systems in central Ma.

Acquire 10+ Top Gun awards- a quarterly analytical award, recognizing outstanding performance in regards to call backs on customer work orders.