Jeremy Nakamoto
Norwalk,CA
Summary
Dedicated customer service professional with experience supporting federal programs through CGI Federal. Skilled in handling client inquiries, processing requests accurately, and providing clear, courteous communication. Recognized for adaptability, attention to detail, and the ability to maintain professionalism in high-volume, fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passport Support Specialist
US Department of State - Contractor/CGI Federal
07.2023 - 08.2025
- Process and manage passport applications from intake through finalization, utilizing the TDIS-PD system for data entry, payment processing, document imaging, batch processing, and quality control to ensure accuracy and compliance with federal standards.
- Train and mentor new hires on system operations, document verification, application procedures, and compliance protocols, supporting team consistency and high performance in passport processing.
- Participate in agency events and inter-agency collaborations, assisting with applicant questions and resolving document discrepancies to streamline the application process and enhance public service delivery.
Educational Support Specialist
Maxim Healthcare
01.2023 - 07.2023
- Supported special education and general education teachers in delivering lessons for core subjects such as math, reading, and writing, adapting materials and teaching methods to meet diverse student needs.
- Provide one-on-one and small group guidance to students, addressing individual learning challenges and fostering a supportive and inclusive classroom environment.
- Organized and executed classroom activities, managed daily lesson plans, and supervised students during instructional time to enhance student engagement and promote academic growth.
Youth Team Lead
Maxim Healthcare/Pomona Fairplex Immigration Center
02.2021 - 12.2021
- Supervised and coordinated the daily care of K-12 youth, managing essential services including medical appointments, meals, and access to mental health and legal support services.
- Maintained detailed case records, documented observations, and scheduled activities to ensure consistency and accountability, reporting any concerns to the Facility Program Coordinator.
- Worked closely with program coordinators, caseworkers, and medical staff to address individual needs, provide a stable environment, and facilitate access to necessary resources for each child.
Advocacy and Engagement Specialist
Americorps/iFoster
03.2019 - 01.2020
- Assisted current and former foster youth in accessing resources to support academic achievement, employment readiness, and self-sufficiency through outreach, follow-up, and personalized guidance.
- Organized and staffed iFoster booths at community events, educating youth ages 18-26 on available services and programs, while building community awareness about the iFoster initiative.
- Conducted regular check-ins, managed schedules, and maintained consistent communication to ensure youth were actively supported in navigating educational, professional, and personal challenges.
Education
No Degree -
Mt San Antonio Community College
West Covina, CANo Degree - Psychology
Long Beach City College
Long Beach, CAHigh School Diploma -
Baldwin Park High School
Baldwin Park01.2017
Skills
- Application Processing and Quality Assurance
- Employee Training
- Student Support and Instructional Assistance
- Youth Supervision and Case Management
- Outreach
- Client Services
- Retail Sales, Customer Service, Customer Support
- Cashiering/Payment Processing
Certification
- BLS Certified
Timeline
Passport Support Specialist
US Department of State - Contractor/CGI Federal
07.2023 - 08.2025
Educational Support Specialist
Maxim Healthcare
01.2023 - 07.2023
Youth Team Lead
Maxim Healthcare/Pomona Fairplex Immigration Center
02.2021 - 12.2021
Advocacy and Engagement Specialist
Americorps/iFoster
03.2019 - 01.2020
No Degree -
Mt San Antonio Community College
No Degree - Psychology
Long Beach City College
High School Diploma -
Baldwin Park High School
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