Jeremy Nakamoto
Norwalk,CA
Summary
Dedicated customer service professional with experience supporting federal programs through CGI Federal. Skilled in handling client inquiries, processing requests accurately, and providing clear, courteous communication. Recognized for adaptability, attention to detail, and the ability to maintain professionalism in high-volume, fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passport Support Specialist
US Department of State - Contractor/CGI Federal
2023.07 - 2025.08
- Process and manage passport applications from intake through finalization, utilizing the TDIS-PD system for data entry, payment processing, document imaging, batch processing, and quality control to ensure accuracy and compliance with federal standards.
- Train and mentor new hires on system operations, document verification, application procedures, and compliance protocols, supporting team consistency and high performance in passport processing.
- Participate in agency events and inter-agency collaborations, assisting with applicant questions and resolving document discrepancies to streamline the application process and enhance public service delivery.
Educational Support Specialist
Maxim Healthcare
2023.01 - 2023.07
- Supported special education and general education teachers in delivering lessons for core subjects such as math, reading, and writing, adapting materials and teaching methods to meet diverse student needs.
- Provide one-on-one and small group guidance to students, addressing individual learning challenges and fostering a supportive and inclusive classroom environment.
- Organized and executed classroom activities, managed daily lesson plans, and supervised students during instructional time to enhance student engagement and promote academic growth.
Patient Service Representative
Los Angeles Covid Centers
2021.10 - 2022.02
- Facilitated patient check-in and appointment scheduling using electronic health record systems via Los Angeles County.
- Managed incoming calls and inquiries, providing accurate information on COVID-19 testing services.
- Coordinated with healthcare staff to ensure effective patient flow and service delivery.
- Assisted in maintaining compliance with health regulations and safety protocols during patient interactions.
- Verified insurance eligibility and coverage for patients.
Advocacy and Engagement Specialist
Americorps/iFoster
2019.03 - 2020.01
- Assisted current and former foster youth in accessing resources to support academic achievement, employment readiness, and self-sufficiency through outreach, follow-up, and personalized guidance.
- Organized and staffed iFoster booths at community events, educating youth ages 18-26 on available services and programs, while building community awareness about the iFoster initiative.
- Conducted regular check-ins, managed schedules, and maintained consistent communication to ensure youth were actively supported in navigating educational, professional, and personal challenges.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park1 2017
No Degree -
Mt San Antonio Community College
West Covina, CANo Degree - Psychology
Long Beach City College
Long Beach, CASkills
- Application Processing and Quality Assurance
- Employee Training
- Student Support and Instructional Assistance
- Youth Supervision and Case Management
- Outreach and Coordination
- Retail Sales, Customer Support
Certification
- BLS Certified
Timeline
Passport Support Specialist
US Department of State - Contractor/CGI Federal
2023.07 - 2025.08
Educational Support Specialist
Maxim Healthcare
2023.01 - 2023.07
Patient Service Representative
Los Angeles Covid Centers
2021.10 - 2022.02
Advocacy and Engagement Specialist
Americorps/iFoster
2019.03 - 2020.01
High School Diploma -
Baldwin Park High School
No Degree -
Mt San Antonio Community College
No Degree - Psychology
Long Beach City College