Wassaba kabba
Saint Albans
Summary
With extensive experience in administrative operations, the candidate has demonstrated proficiency in managing high-speed scanning equipment, mail processing, and document verification. Their role involved ensuring the accuracy of passport applications and supporting documents, which required meticulous attention to detail and strong organizational skills. By assisting with Acceptance Agent training and maintaining electronic records, they contributed to streamlined office operations and enhanced customer service experiences.
Overview
12
12
years of professional experience
Work History
Passport Support Specialist
CGI Federal
New York City
02.2025 - Current
- Operate various equipment for high-speed scanning, mail out, and metering of mail
- Prepare and mail envelopes with correct passport and corresponding supporting documents.
- Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication.
- Prior to distributing to applicants, print and review passport books for accuracy and quality.
- Verify all completed transactions and run designated reports.
- Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities
- Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system
DIRECT SUPPORT PROFESSIONAL
Eihab
Queens
06.2024 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied or transported clients to appointments, errands and social activities.
RECEPTIONIST
B&P Deliveries Enterprise
Brooklyn
01.2020 - 01.2023
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
DIRECT SUPPORT PROFESSIONAL
Access Staffing LLC
Melville
01.2017 - 01.2023
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied or transported clients to appointments, errands and social activities.
RECEPTIONIST
United Health Service
Vestal
01.2018 - 01.2019
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
CASHIER
SSP America
Corona
01.2017 - 01.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
RECEPTIONIST
National Geographic Encounter
New York
01.2015 - 01.2017
- Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Cashier
McDonald's
Queens
07.2015 - 06.2016
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Maintained clean and well-organized environment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
SCHEDULING COORDINATOR
Celebrity Cutz
New York
06.2013 - 05.2014
- Completed timely changes and updates to schedules in central scheduling system.
- Managed schedules of team of [15] personnel to keep shifts properly staffed.
- Developed effective scheduling processes to achieve production objectives.
Education
High School Diploma -
Martin Van Buren
New York, NY06.2016
Some College (No Degree) -
SUNY Broome Community College
Binghamton, NYSkills
- Recordkeeping and Bookkeeping
- Back Office Operations
- Data Entry Documentation
- Technologically Savvy
- Professional and Courteous
- Pos
- Communication
- Customer service
- Meticulous Attention to Detail
Timeline
Passport Support Specialist
CGI Federal
02.2025 - Current
DIRECT SUPPORT PROFESSIONAL
Eihab
06.2024 - Current
RECEPTIONIST
B&P Deliveries Enterprise
01.2020 - 01.2023
RECEPTIONIST
United Health Service
01.2018 - 01.2019
DIRECT SUPPORT PROFESSIONAL
Access Staffing LLC
01.2017 - 01.2023
CASHIER
SSP America
01.2017 - 01.2018
Cashier
McDonald's
07.2015 - 06.2016
RECEPTIONIST
National Geographic Encounter
01.2015 - 01.2017
SCHEDULING COORDINATOR
Celebrity Cutz
06.2013 - 05.2014
High School Diploma -
Martin Van Buren
Some College (No Degree) -
SUNY Broome Community College