Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Hi, I’m

Jeremy Nava

Fullerton,CA
Jeremy Nava

Summary

Four year experienced Shift Supervisor successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Focus on team building to provide the enthusiastic energy to provide best experience for customers and partners. Critical in inspecting health stations to close gaps and find opportunities necessary to keep a healthy store.

Overview

7
years of professional experience

Work History

Chipotle
Orange, CA

Certified Trainer
06.2019 - Current

Job overview

  • Monitored temperatures of prepared food and cold-storage areas.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Followed recipes and customer requests to prepare meals.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.

Starbucks
Anaheim, CA

Shift Supervisor
05.2018 - Current

Job overview

  • Upheld company standards and compliance requirements for operations.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.

Target
Fullerton, CA

Guest Service Representative
08.2016 - 08.2018

Job overview

  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Organized and cleaned lobby and reception areas, fostering strong visual presentation.
  • Arranged special accommodations for guests to enhance visitor experiences.

Education

Brandman University
Irvine, CA

BBA from Business Administration And Management
09.2022

Fullerton College
Fullerton, CA

Associate of Science from Small Business Administration And Management
06.2020

Esperanza High School
Placentia, CA

High School Diploma
06.2016

Skills

  • Leadership Development
  • Strong Interpersonal Skills
  • Opening and Closing Procedures
  • Effective Verbal and Written Communication
  • Quality Staff Training
  • Employee Development
  • Complex Problem Solving
  • Team Leadership
  • Goal Setting
  • Teamwork and Collaboration
  • Employee Coaching and Motivation
  • Equipment Troubleshooting
  • Quality Assurance
  • Energetic and Enthusiastic
  • Customer Experience Focused
  • Going above and Beyond to Ensure Customer Satisfaction

Languages

English
Native/ Bilingual
Spanish
Full Professional

Accomplishments

  • In Place of Leadership Development
  • Coffee Master

Timeline

Certified Trainer

Chipotle
06.2019 - Current

Shift Supervisor

Starbucks
05.2018 - Current

Guest Service Representative

Target
08.2016 - 08.2018

Brandman University

BBA from Business Administration And Management

Fullerton College

Associate of Science from Small Business Administration And Management

Esperanza High School

High School Diploma

Similar Profiles

CREATE PROFILE
Jeremy Nava