Jeremy Nicholls
Pingree Grove,USA
Summary
NOC Engineer Tier 3 with extensive experience in managing complex network environments at Network Data Systems. Proven ability to solve problems and communicate effectively in high-pressure situations, ensuring optimal network performance and security. Strong leadership skills facilitate coordination of technical projects and mentorship of team members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NOC Engineer Tier 3
Network Data Systems
Schaumberg, Illinois
11.2021 - Current
- Direct escalation resource for customer events
- Tasked with technical project tasks related to network performance and security for both customer and internal network environments
- Responsible for management of customer infrastructure as well as internal customer branch office and datacenter environments
- Administrator of company Alienvault SIEM tool and multiple Cisco ASA clusters
- Participate in regular customer communication and coordination for high severity incidents
- Proven experience and understanding of the TCP/IP Protocol stack.
- Direct management of LAN and WAN environments spanning multiple vendors including Cisco, Aruba, and Juniper.
- Performs analysis of network environment using device logs.
Police Officer
Waterloo Police Department
Waterloo, Iowa
08.2015 - 03.2021
- Responded to routine calls for service and conducted investigations into criminal activity.
- Completed detailed reports on investigations that were subject to regular legal scrutiny and review.
- Trained and mentored new officers as a field training officer.
Help Desk Assistant
Cedar Falls Utilities
Cedar Falls, Iowa
08.2014 - 08.2015
- Communicated daily with customers.
- Conducted troubleshooting of cable and internet issues over the phone, remotely, and in person in a fiber to the home network.
- Assisted with installation of company provided anti-virus software.
Education
Associate of Applied Science - Police Science Major
Hawkeye Community College
Waterloo01.2014
Skills
- Detail and deadline oriented
- Communication proficiency
- Problem solving
- Analytical and strategic mindset
- Effective oral communication
- Continuous learning
- Team collaboration
- Leadership skills
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional - Security (CCNP)
- Cisco Certified Specalist - Network Security Firepower
- Cisco Certified Specailist - Security Core
- Aruba Product Specialist (Aruba Central)
- Aruba Datacenter Network Specialist
Timeline
NOC Engineer Tier 3
Network Data Systems
11.2021 - Current
Police Officer
Waterloo Police Department
08.2015 - 03.2021
Help Desk Assistant
Cedar Falls Utilities
08.2014 - 08.2015
Associate of Applied Science - Police Science Major
Hawkeye Community College
Similar Profiles
Castelline TilusCastelline Tilus
Research Manager at Sustainable Development Solutions Network, Thematic Research Network on Data and Statistics (TReNDS)Research Manager at Sustainable Development Solutions Network, Thematic Research Network on Data and Statistics (TReNDS)
Thomas StewardThomas Steward
Regional Account Manager at Quest Construction Data NetworkRegional Account Manager at Quest Construction Data Network
Ronak MakwanaRonak Makwana
Network Engineer at Data Specific NetworkNetwork Engineer at Data Specific Network
Carmen CruzCarmen Cruz
Dual Language Teacher at Huntley District 158Dual Language Teacher at Huntley District 158
Mark PetryniecMark Petryniec
Head Softball Coach at Huntley High School/Illinois School District 158Head Softball Coach at Huntley High School/Illinois School District 158