William Jacob
Somerset,KY
Summary
Dynamic Senior NOC technician with SES Space And Defense, skilled in satellite communications and networks. Proven track record in managing and resolving complex Satcom networking issues. Adept at collaborating with senior engineers to develop innovative solutions, demonstrating strong leadership and problem-solving abilities in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
NOC Tier 2 Engineer
SES Space And Defense
07.2020 - Current
- Updated internal customers regarding open tickets and status of resolutions.
- Design and implement new communications networks into the NOC.
- Provide network support and escalate to senior engineering when required.
- Works closely with senior engineers in sales and proposal, Systems and Networks engineering and program management to develop new technical solutions for customers.
- Manages escalation support from tier 1 engineers.
- Manages, monitors, and maintains communications equipment, performance of the communications networks and resolves remote user and HUB problems.
- Isolates, repairs, and restores service to customer networks.
NOC Tier 1 Engineer
SES Space And Defense
06.2019 - 07.2020
- Performed system troubleshooting via remote connections.
- Provided network support and escalated technical issues to tier 2 engineers when needed.
- Monitored and maintained customer networks to ensure stability.
- implemented corrective/preventative maintenance on satellite communications equipment.
- Informed customers regarding communication restoration by providing real time updates until resolution was reached.
Satellite Communications Operator
United States Marine Corps
06.2015 - 06.2019
- Installed and maintained systems and analyzed users' needs.
- Diagnosed and resolved communication hardware and software issues.
- Configured and deployed communication networks across region.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Computer Networking And Communications
DeVry University
Arlington,VA08.2023
Skills
- Network troubleshooting
- IDirect
- Detail Oriented
- Leadership
- Customer service
- Microsoft office
Certification
ITIL Certified
Timeline
NOC Tier 2 Engineer
SES Space And Defense
07.2020 - Current
NOC Tier 1 Engineer
SES Space And Defense
06.2019 - 07.2020
Satellite Communications Operator
United States Marine Corps
06.2015 - 06.2019
Bachelor of Science - Computer Networking And Communications
DeVry University
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