Jeremy Olsen
Summary
Relationship-driven Account Executive managing a portfolio of 500 commercial and residential accounts. Proven ability to build long-term client partnerships, grow existing accounts, and deliver exceptional customer experiences through consultative problem-solving and proactive communication. Recognized for taking ownership, coordinating cross-functional teams, and consistently delivering results.
Overview
2027
2027
years of professional experience
Work History
Account Executive/Operations Manager
ACE Security
Akron, OH
2021 - Current
- Manage a portfolio of approximately 500 commercial and residential customer accounts, serving as the primary point of contact throughout the customer lifecycle.
- Build long-term relationships with clients by delivering responsive communication, proactive support, and customized security solutions.
- Take ownership of responsibilities across sales, customer service, operations, and administrative functions to support the overall success of a fast-paced small business.
- Coordinate project scheduling with customers, technicians, and installers to ensure efficient project execution.
- Collaborate with operations and installation teams to ensure projects are completed successfully and customers receive a high-quality experience.
- Prepare and manage customer invoicing while ensuring recurring monthly billing is completed accurately and on time.
- Order equipment and materials required for installations while coordinating with vendors to support project timelines.
- Troubleshoot security systems remotely whenever possible, resolving customer issues quickly and minimizing service interruptions.
- Respond promptly to customer phone calls and emails, addressing service concerns, technical questions, and account-related issues.
- Train and mentor new employees on company procedures, customer service standards, and account management processes.
Account Executive
ACE Security
Akron, OH
2018 - 2021
- Transitioned from field technician into a hybrid role combining technical service, account management, sales, and project leadership.
- Developed trusted customer relationships that increased repeat business and referrals.
- Managed installations while identifying opportunities for system upgrades and additional services.
- Coordinated projects from proposal through completion.
- Assisted with estimating, customer communication, scheduling, invoicing, and service coordination.
- Provided technical support for commercial and residential integrated systems.
Field Technician
ACE Security
Akron, OH
2013 - 2017
- Built strong customer relationships through dependable service, clear communication, and technical expertise.
- Became a trusted technical resource for resolving complex system issues and delivering reliable, long-term solutions.
- Coordinated directly with customers to explain system functionality, provide training, and recommend solutions based on operational needs.
- Installed, configured, and serviced commercial and residential integrated security, surveillance, access control, and low-voltage systems.
- Diagnosed and resolved complex hardware, software, and network issues while maintaining high standards of customer service.
- Worked closely with vendors and manufacturers to troubleshoot equipment and implement customized solutions.
- Managed multiple installations and service calls while consistently meeting project deadlines.
- Developed extensive product knowledge across multiple manufacturers, platforms, and integrated systems.
Education
BBA - Business Administration in Sales Management
University of Akron
Akron, OH05-2018
Skills
- Account Management
- Business Development
- Customer Relationship Management
- Consultative Sales
- Customer Retention
- Project Management
- Cross-Functional Collaboration
- Operations Coordination
- Strategic Problem Solving
- Team Leadership
- Technical Troubleshooting
- Systems Integration
Timeline
Account Executive/Operations Manager
ACE Security
2021 - Current
Account Executive
ACE Security
2018 - 2021
Field Technician
ACE Security
2013 - 2017
BBA - Business Administration in Sales Management
University of Akron