Jeremy Orta
Lutz,FL
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Adept at processing customer transactions, counting money, and maintaining a balanced cash drawer with a high level of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Bilingual Teller
Wells Fargo
06.2022 - Current
- Reduced language barriers for non-English speaking clients, ensuring seamless communication and understanding of financial transactions.
- Referred customers to other banking departments for specialized services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained in-depth knowledge of bank products and services to provide appropriate customer recommendations.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Completed highly accurate, high-volume money counts via manual and machine-driven approaches.
- Resolved customer inquiries effectively by utilizing knowledge of banking policies and procedures in both languages.
- Contributed to branch security measures by following established protocols for fraud detection and prevention.
- Assisted with the training of new tellers on policies and procedures.
- Educated customers on the use of banking websites and mobile apps.
Stocker/Cashier/Customer Service Associate
Winn Dixie
04.2019 - 05.2022
- Assisted customers in completing purchases, locating items, and joining reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Front End Cashier/Drive-Thru Cashier
Burger King
07.2018 - 03.2019
- Greeted customers and responded to requests for information.
- Operated cash register to record transactions accurately and efficiently.
- Collaborated with team members to ensure seamless store operations during busy periods.
Education
Continuing Education -
Hillsborough Community College
Tampa, FLHigh School Diploma -
Steinbrenner High School
Lutz, FL06.2019
Skills
- Fluent Bilingualism
- Strong Work Ethic
- Customer Relationship Building
- Workload Management
- Excellent time management skills
- Fraud Detection
- Data Entry
- Staff Training
- Cash Handling
Accomplishments
- Certified in Microsoft Word, Powerpoint and Excel
- STEM Internship (2018)
- 100+ hours of community service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Teller
Wells Fargo
06.2022 - Current
Stocker/Cashier/Customer Service Associate
Winn Dixie
04.2019 - 05.2022
Front End Cashier/Drive-Thru Cashier
Burger King
07.2018 - 03.2019
Continuing Education -
Hillsborough Community College
High School Diploma -
Steinbrenner High School
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