Kate Hernandez Medrano

• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

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• Updated customer accounts, addresses and contact information within call management databases.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Offered resolutions to de-escalate calls and solve customer issues.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Assisted customers in navigating online banking platforms, improving their overall digital banking experience.

• Helped customers find specific products, answered questions, and offered product advice.
• Answered incoming telephone calls to provide store, products and services information.
• Provided accurate information about products, prices and services.
• Demonstrated excellent listening skills while interacting with customers via telephone or email.
• Responded promptly to emails sent by customers seeking support or assistance.
• Maintained records of customer interactions, transactions, comments, and complaints.

• Communicated effectively with colleagues in order to coordinate daily operations within the store and counter.
• Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
• Developed promotional materials for upcoming events or special offers.
• Collaborated with other beauty professionals in order to create unique looks for clients.
• Advised customers on appropriate skin care routines that would complement their makeup applications.
• Educated customers on current trends in makeup application styles and techniques.