Jay Padgett
Philadelphia,PA
Summary
Accomplished Patient Service Associate with a proven track record at Penn Medicine, adept in insurance verification and maintaining patient confidentiality. Demonstrates exceptional professionalism and empathy, ensuring patient satisfaction and trust. Skilled in administrative support and adept at fostering a welcoming atmosphere, contributing to efficient clinic operations and positive patient experiences.
Overview
8
8
years of professional experience
Work History
Patient Service Associate
Penn Medicine
3400 Civic Center Blvd
08.2023 - Current
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
Patient Service Representative
Axia Women's Health
325 Central Ave
10.2022 - 05.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Bakery Worker
Wegmans
King Of Prussia, PA
02.2022 - 10.2022
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Surgical Receptionist
Thomas Jefferson University, Thomas Jefferson
111 S 11th St
10.2016 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Eastern University Academy Charter School
Philadelphia, PA06.2016
Skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Professionalism and Etiquette
- Customer Service
- Calm and Effective Under Pressure
- Scheduling appointments
- Medical Terminology
- Caring and Empathetic
- Punctual and Hardworking
- Communicating to Patients and Families
- Payment Collection
- Clerical and Filing Support
- Document filing
- Registration and Scheduling
- Administrative and Office Support
Timeline
Patient Service Associate
Penn Medicine
08.2023 - Current
Patient Service Representative
Axia Women's Health
10.2022 - 05.2023
Bakery Worker
Wegmans
02.2022 - 10.2022
Surgical Receptionist
Thomas Jefferson University, Thomas Jefferson
10.2016 - 01.2021
High School Diploma -
Eastern University Academy Charter School