Proactive Terminal Manager. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency.
Overview
26
26
years of professional experience
Work History
Regional Air Terminal Manager
United States Navy, USN
Naval Station Jacksonville, Florida
08.2021 - 02.2023
Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
Directed and monitored tracking, routing and dispatching transportation vehicles.
Fielded customer complaints and comments and rectified issues.
Hired, trained and educated new employees to improve company performance and efficiency.
Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
Monitored employee performance and productivity.
Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
Set terminal budgets and set goals to adhere to plans.
Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
Directed and initiated investigations to resolve shipper or customer complaints.
Double-checked work orders and deliveries for quality assurance.
Performed repeated bending, kneeling, twisting and overhead reaching.
Maintained composure and order when handling customer and employee injuries, incidents and accidents.
Air Transportation Craftsman
United Stated Air Force
Stateside & Overseas
02.1997 - 02.2021
Fostered military transportation safety and efficiency.
Maintained repair logs to document all corrective and preventive aircraft maintenance.
Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
Coordinated transport of food and medical supplies for prompt delivery to correct destination.
Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
Examined cargo and freight shipments to check goods' condition.
Built working relationships with clients to foster loyalty and encourage repeat business.
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Observed and tracked consignments to verify timely deliveries and accurate invoicing.
Entered shipping information into computer system and estimated freight and postal rates.
Originated and implemented operational processes and procedures, amplifying productivity.
Advised clients on transportation and payment methods.