Jeremy Pena
Bronx
Summary
Compassionate and detail-oriented healthcare support professional with hands-on experience supporting patient comfort, safety, and daily activities in clinical settings. Strong communicator with a keen attention to detail and ability to collaborate with healthcare teams. Also experienced in managing medical supplies and maintaining organized inventory systems to support seamless operations.
Overview
12
12
years of professional experience
Work History
Member Services/Certified Personal Trainer
Blink Fitness Riverdale
Bronx
10.2021 - Current
- Engaged potential clients directly to promote gym memberships, enhancing member acquisition.
- Developed personalized fitness programs addressing specific client goals and preferences.
- Led and motivated individuals in cardiovascular exercise, strength training, and stretching, fostering a supportive training environment.
- Maintained cleanliness and organization of training equipment and facilities.
Property Manager
Lemle & Wolff
Bronx
09.2024 - 02.2026
- Managed daily operations of residential properties and tenant communications.
- Coordinated property maintenance and repairs with vendors and contractors to ensure timely resolutions.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Resolved resident complaints and expedited maintenance requests to enhance tenant satisfaction.
- Responded to tenant inquiries and resolved issues promptly and professionally.
- Conducted property inspections to maintain quality standards and safety.
- Coordinated with maintenance and contractors to ensure efficient turnovers after move-outs.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Administrative Management of Customer Service
Diamonds International Inc.
New York
04.2017 - 01.2019
- Provide support and management for customer service representatives in New York, Miami and Mexico.
- Overseeing each customer service claim to provide best resolution.
- Guide representatives through tough moments with irate customers regarding high volume purchases.
- Provide resolutions in forms of refunds, store credits, or reimbursements.
- Communicate and guide 50+ DI stores regarding refunds and saving sales.
- Distributes gift cards, store credits, and checks to customers as a resolution using USPS software.
- Distributes receipts of refund to representatives for proper guidance.
- Data entry regarding monthly claims from NYC, Miami and Mexico using Google Sheets.
- High usage of CRM, and Salesforce.
- Uses GSI to research customer purchase information and variances.
- Works directly with processing department regarding custom orders for customers and assuring satisfaction by BBB reviews.
- Works directly with finance to assure correct amounts are being distributed.
- Works directly with inventory department to assist in solving variances made by stores regarding high volume sales.
Footwear Receiving Manager
Modell’s Sporting Goods
New York
08.2014 - 09.2017
- Managed inventory levels to ensure adequate stock availability.
- Coordinated receiving schedules to optimize workflow efficiency.
- Inspected incoming shipments for quality and accuracy.
- Maintained organized storage areas for easy access and retrieval.
- Supervised a team of 5 workers responsible for unloading, sorting, and stocking merchandise.
Showroom Manager/Coordinator/ Assistant to the CEO
Haselson International Trade
New York
06.2015 - 04.2017
- Managed daily showroom operations and ensured optimal product presentation.
- Collaborated with suppliers to maintain updated inventory levels and stock displays.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Oversaw daily operations of showroom, including staff scheduling and inventory management.
Physical Therapy Aide
Miccass Physical Therapy
- Assisted therapists with patient exercises and rehabilitation tasks.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Helped patients with mobility and transferring during sessions.
- Documented patient progress and treatment sessions accurately in records.
- Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
Education
AS - Exercise Science & Kinesiology
Bronx Community College
Bronx, New York01-2022
Regents High School Diploma -
Blessed Sacrament Saint Gabriel
New Rochelle, New York05-2012
References
Available upon request.
Timeline
Property Manager
Lemle & Wolff
09.2024 - 02.2026
Member Services/Certified Personal Trainer
Blink Fitness Riverdale
10.2021 - Current
Administrative Management of Customer Service
Diamonds International Inc.
04.2017 - 01.2019
Showroom Manager/Coordinator/ Assistant to the CEO
Haselson International Trade
06.2015 - 04.2017
Footwear Receiving Manager
Modell’s Sporting Goods
08.2014 - 09.2017
Physical Therapy Aide
Miccass Physical Therapy
AS - Exercise Science & Kinesiology
Bronx Community College
Regents High School Diploma -
Blessed Sacrament Saint Gabriel