Jeremy Peters

Responsibilities

• Opens and closes the library.
• Greets patrons warmly and offers to assist with issues or needs.
• Shows patrons where to find library resources.
• Assists patrons with borrowing and returning library materials using Ex Libris Alma.
• Assists patrons with study space reservations.
• Assists patrons with connecting to college wifi.
• Assists patrons with operation of library photocopiers.
• Educates library patrons about policies for checking out materials and using resources.
• Actively listens to customers' requests, confirming full understanding before addressing concerns.
• Mitigates librarian workload by independently managing basic patron requests and locating materials.
• Monitors patrons to enforce adherence to library policies for material management and behavior.
• Communicates with patrons via email and phone calls to discuss overdue items, fines, and fees.
• Communicates with deans, faculty, and the bookstore to discuss textbook needs for students.
• Catalogs and sorts books and library materials.
• Identifies issues, analyzes information and provides solutions to problems.
• Develops performance improvement strategies and plans to promote continuous improvement.
• Attends library meetings to discuss improvements and find ways to better serve students.
• Interviews potential student workers as part of circulation team.

Key Accomplishments:

• In collaboration with students, I formed and advise for five new student clubs.
• Was recognized and profiled by the student-run newspaper.
• Was asked to perform at several events that were open to the community.

• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Instructed high school students in science principles, concepts and in-depth subject matter.
• Distributed and collected assignments and paperwork from students.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Assisted students of all ability levels develop life-long learning skills and good study habits.
• Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.

• Conducted hourly patrols of key areas to spot and control security concerns
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
• Monitored central alarm systems for fire, intrusion and duress alarms and responded to various emergencies weekly
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
• Monitored and authorized entrance and departure of employees and visitors daily
• Authorized entrance papers and granted or denied entrance to building
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
• Reported suspicious activities and persons to law enforcement
• Warned offenders about rule infractions and violations and verbally evicted violators from premises
• Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
• Reported irregularities such as fire and safety hazards to maintenance
• Secured personal and company goods against robbery, vandalism and illegal entry
• Confirmed photo identifications and accurately matched names and individuals to grant access
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
• Employed effective time management when dealing with coordination and accountability around personnel and security assets
• Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences

• Worked with department leads, supervisors and team members to understand supply needs and bring levels within desired tolerances
• Surmounted obstacles by directly collaborating with vendor representatives and proactively adjusting strategies
• Checked prices and calculated totals for accurate invoice processing
• Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
• Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
• Managed product staging to efficiently transfer items between receiving, storage and shipping locations
• Managed escalated customer orders to meet aggressive deadlines and special orders
• Trained employees on proper procedures for handling money, printing photographs and restocking supplies
• Handled negative and photo processing, typically exceeding thousands of prints per week
• Performed opening and closing procedures to keep operations running smoothly
• Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low
• Provided high level of assistance to customers regarding special photo projects
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions