Jeremy Phelps
Wilmer
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
1
1
Certification
2
2
years of post-secondary education
25
25
years of professional experience
Work History
Ops Manager
Rural King
Saraland
09.2024 - Current
- Managed daily operations in retail environment ensuring efficient workflow.
- Oversaw staff scheduling and performance to meet operational needs.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Implemented training programs for new employees to enhance service quality.
- Developed standard operating procedures to enhance efficiency across operations.
- Performed root cause analysis on any issues that arose during production or service delivery processes; developed action plans to address problems quickly.
- Created and maintained key performance indicators to track operational efficiency and effectiveness.
- Managed multiple projects simultaneously while adhering to tight deadlines and budgets.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
ALDI
Mobile
06.2021 - 09.2024
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and maintained stock levels on the sales floor.
- Trained new staff on customer service standards and operational procedures.
- Developed schedules to optimize staffing and meet customer demand effectively.
- Implemented visual merchandising strategies to enhance product displays and appeal.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Emerging Store Manager
Walgreens
Mobile
07.2014 - 03.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
Bartender
Olive Garden
D'Iberville
03.2007 - 10.2012
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided excellent customer service by engaging with guests and taking orders.
- Welcomed customers at entrance, ensuring a friendly atmosphere. and provided excellent customer service.
- Managed inventory levels, ensuring adequate supplies for busy shifts.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Attended regular training sessions to stay updated on new products or trends.
Restaurant Floor Manager
Outback Steakhouse
D'Iberville
09.2005 - 03.2007
- Managed daily restaurant operations and ensured high service standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Created staff schedules to optimize coverage during peak hours.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Implemented health and safety regulations to maintain a safe environment.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Oversaw processing of accounts payable and receivable transactions to ensure financial accuracy.
Server
Olive Garden
Biloxi
06.2001 - 08.2005
Education
Some College (No Degree) - Hospitality Management
Cedar Valley College
Stonington, CT 08.2000 - 02.2002
Skills
- Retail management
- Store operations
- Purchasing
- Inventory control
- Profit & Loss
- Labor Cost Analysis
- Budgeting
- Loss Prevention
- Sales leadership
- Sales
- Merchandising
- Planogram development
- Supervisory experience
- Shift management
- Team management
- Management
- Recruiting
- Interviewing
- Communication skills
- Customer service
- Hospitality
- POS
- Office Management
- Leadership
- Budgeting
- Retail management
- Inventory management
Certification
- Licensed to Give Immunization, 01/01/16 to 12/01/23
- Driver's License
- Pharmacy Technician License
Willing To Relocate
Mobile County, AL
Timeline
Ops Manager
Rural King
09.2024 - Current
Store Manager
ALDI
06.2021 - 09.2024
Emerging Store Manager
Walgreens
07.2014 - 03.2021
Bartender
Olive Garden
03.2007 - 10.2012
Restaurant Floor Manager
Outback Steakhouse
09.2005 - 03.2007
Server
Olive Garden
06.2001 - 08.2005
Some College (No Degree) - Hospitality Management
Cedar Valley College
08.2000 - 02.2002