Jeremy Phetphadoung
West Valley City,UT
Summary
Dynamic professional with a proven track record at Golden Customer Care, excelling in customer service and conflict resolution. Leveraged critical thinking and Microsoft Outlook proficiency to enhance client relations, leading to a top performer recognition. Skilled in transforming high-stress situations into positive customer experiences, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wasatch Medical Clinic
Murray, UT
11.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Golden Customer Care
Murray, UT
03.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Setup Crew Member
Diamond Rentals
Salt Lake City, UT
02.2018 - 10.2019
- Participated in clean up of venues after events and meetings by sweeping floors and taking out trash.
- Maintained a clean and organized work environment, resulting in efficient setups and teardowns.
- Improved event setup efficiency by coordinating with team members and prioritizing tasks.
- Streamlined workflow processes by developing standard operating procedures for setup crews, improving overall performance.
- Assisted in the successful execution of large-scale events by working closely with event coordinators and other crew members.
- Unloaded equipment from trucks to move equipment and materials into staging areas.
- Reduced setup time with effective communication within the team, streamlining task delegation.
- Collaborated with vendors to ensure timely delivery and installation of necessary equipment for events.
- Consistently met deadlines for event setups, contributing to overall success of every function.
- Erected and set up vendor tents and booths by connecting and inserting tent poles, staking poles into ground and repositioning tent.
- Managed multiple projects simultaneously while maintaining attention to detail, ensuring flawless execution of each event setup.
- Promoted a positive work environment through teamwork, mutual support, and strong communication among crew members.
- Enhanced customer experience by providing professional assistance during inquiries or concerns related to event setups.
- Maintained high-quality standards in each task performed, ensuring clients' expectations were exceeded.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
High School Diploma -
Roots Charter High School
West Valley City, UT06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Complaint resolution
- Payment processing
- Client relations
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Order processing
- Microsoft PowerPoint
- De-escalation techniques
- Building rapport
- Technical support
- Live chat support
- Product sales
- Multi-line phone talent
- Sales expertise
- Spreadsheets
- Sales closing
Timeline
Customer Service Representative
Wasatch Medical Clinic
11.2021 - 05.2023
Customer Service Representative
Golden Customer Care
03.2019 - 04.2021
Setup Crew Member
Diamond Rentals
02.2018 - 10.2019
High School Diploma -
Roots Charter High School